Head of Delivery

Summary

Join Devtech as Head of Delivery to oversee successful end-to-end delivery of digital innovation services, lead a team of Service Delivery Managers and Scrum Masters, and maintain strong client relationships.

Requirements

• Bachelor’s degree in Business, Information Technology, Engineering, or a related field
• Proven experience in project delivery management with at least 5 years of leadership experience, preferably within the technology consulting or software services sector
• Strong financial acumen with experience in managing budgets, forecasts, and resource allocation
• Experience in contract negotiations, SLA management, and performance improvement
• Extensive knowledge of project management methodologies, including Agile, Waterfall, Lean, and hybrid models, with proven hands-on experience
• Familiarity with software product development lifecycle and digital product design
• Excellent client relationship management and communication skills, with a demonstrated ability to resolve escalations and build long-term client relationships
• Strong leadership, coaching, and mentoring skills, with a focus on team development and performance management

Responsibilities

• Lead the definition and execution of Service Delivery strategy, objectives, and tactics in collaboration with your manager
• Hire, onboard, and manage the performance of a high-performing team within the Service Delivery function
• Ensure high-quality service delivery and customer satisfaction on all accounts
• Define and enforce standards for delivery excellence, implement new/improved Service Delivery processes and methodologies
• Develop and track Service Delivery key performance indicators (KPIs) to monitor and improve team performance and service delivery across accounts
• Own financial management of service delivery, including project margins, revenue, and cost forecasting and tracking per account and project
• Oversee execution of all commercial engagements, ensuring it’s in line with client’s business objectives, agreed requirements (scope, quality, budget, etc.), delivery standards, and best practices
• Oversee change control, risk, and issue management across accounts, and the resolution of delivery challenges
• Establish and maintain strong relationships with clients and stakeholders to drive collaboration and client satisfaction
• Work collaboratively with Sales, Account Management, and cross-functional teams to contribute to presales, upselling cycles, and proposal creation
• Establish and lead a Community of Practice for the Service Delivery teams to promote knowledge-sharing, collaboration, and continuous improvement
• Participate in and co-facilitate key leadership meetings, such as company-wide and departmental all-hands, leadership sessions, etc
• Represent the delivery function in company events, external engagements, publications, and presentations to support go-to-market strategies and thought leadership

Benefits

• Development program (training & conferences, internal knowledge sharing)
• Outstanding referral bonuses
• Private health insurance and 100% paid sick leave
• 25 days of vacation
• Paternity leave – 15 days for new dads
• Reduced working hours for the first month after returning from maternity
• Mental health program