Remote Analyst II

Summary

Join our team at Affirm, a company reinventing credit to make it more honest and friendly. We're looking for intelligent, driven professionals to join our Operations Analytics team, responsible for leveraging data-driven insights to drive overall servicing strategy across contact channels, customer segmentation, capacity planning, forecasting, and repayment operations.

Requirements

• Passion and drive to disrupt the lending and financial industry for the better
• Bachelors, Masters or Phd in a quantitative field like statistics, industrial engineering, operations research
• 5+ years of experience in an analytical environment solving forecasting, planning or similar problems using statistical techniques
• Strong working knowledge of SQL and python or R
• Experience in creating optimization models using linear programming techniques using optimization solvers such as CPLEX, Gurobi
• Strong interpersonal skills and ability to work in a team environment, cross-functionally, and with external parties
• Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
• A passion for finding insights in data and driving change based on those insights
• Ability to communicate findings and recommendations clearly to both technical and non-technical audiences

Responsibilities

• Design, develop and maintain advanced analytical models to support operational contact forecasting, headcount planning, license forecasting and budget planning
• Develop forecasting models using statistical techniques such as time series, regression, machine learning
• Develop linear programming and heuristics based optimization models to recommend optimal headcount plans and schedules in a constrained environment
• Partner with internal stakeholder teams to understand the planning and forecasting related business problems and solve them to raise the bar for decision making
• Develop and maintain advanced forecasting models for key business metrics informing utilization of labor and staffing levels across in-house and outsourced teams using current trends and historical data
• Partner with operational planning to understand the business context around headcount planning, workforce scheduling
• Highlight need for productivity efficiencies through data insights from budget and financial performance perspective
• Establish and utilize best methods (statistical models, processes and software tools) in creating staffing forecasts
• Present planning recommendations to leadership, drive timely decisions, and ensure clear and concise communication to all XFN stakeholders
• Contribute to forecast and capacity planning meetings with Product and Merchant Success managers, review recommended staffing forecasts and goals; Prepare, report, and communicate forecast measurements to management by defending recommendations with sound models and logic
• Partner with operational leaders and finance team to support annual planning exercise in setting budget, internal targets on head count, efficiencies and other value creation objectives
• Partner with other analytical functions to get any data needed to be able to generate accurate forecasts
• Support analysts in the forecasting team in reviewing technical, analytical and business work for the best possible quality and analyst’s growth
• Identify third parties, data solutions, and other innovative ways to evolve the planning and forecasting practice
• Maintain a strong understanding of our evolving data warehouse and provide technical guidance across all of operations

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount