Remote Head of Teaching

Summary

Join us at Lingoda as we seek a Head of Teaching to lead our teacher management and experience teams, ensuring high-quality classes and student satisfaction. As the guardian of quality, you will be responsible for hiring, developing, and making our teachers the key part of our learners' success.

Requirements

• Strong educational experience, preferably leading an online or offline language learning school
• Strong experience in successfully managing teachers to deliver demonstrable quality at scale
• Analytical mindset and forecasting skills to work with the data team in managing teacher resources and preventing shortages
• Strong leadership & management skills that motivate teams and win respect
• An entrepreneurial mindset, capable of making things happen and making decisions within a strategic framework working towards agreed OKRs/ KPIs
• A hands-on approach with attention to detail
• Confident and decisive, supporting decisions and gaining support with insight and analyses
• Basic understanding of labour law in regards to teacher workforce
• Experienced C2 level in German; fluency in English

Responsibilities

• Lead the Teacher Management and Teacher Experience teams to evolve and deliver the Lingoda Teacher value proposition
• Be the guardian of quality for the student. Ensure student satisfaction scores and pass rates are maintained and improved over time
• Manage teacher supply to fulfil all classes, covering both B2C language teachers and specialised teachers for B2B Health initiatives
• Develop and implement data-driven strategies to monitor and manage teacher performance (quality), supply and demand
• Motivate, train and support our teachers to create a successful working partnership with Lingoda
• Implement strategies to continuously measure and improve teacher performance with the goal of delivering a high quality in-class experience for students
• Provide a supportive and high quality environment for teachers to thrive and perform
• Be the voice of the teacher, representing this important group throughout the organisation to influence Lingoda’s marketing and product experience
• Lead and manage a team of 9 language teacher managers and 14 medical educators, providing guidance and support
• Developing recruitment strategy to ensure the team is able to keep up with the high demand for teachers
• Fostering a positive and productive environment that promotes professional growth and development
• Working closely with our Digital Education & Customer Success teams to ensure information is proactively shared to continuously improve our educations programs
• Engage with Student Success to investigate, track and resolve student issues arising from teacher behaviour
• Align with Product & Engineering to deliver commercial and strategic outcomes
• Connect closely with evolving business verticals in the organisation to ensure demand spikes are monitored and resolved

Benefits

• Approachable leaders and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who are always happy to socialise + budgets towards team building events!
• An inclusive environment with great team spirit and passion for languages
• A well-structured and exciting onboarding process to set you up for success!
• The possibility to work remotely from your home or in the office located in the heart of Berlin
• Free access to our language classes
• Mental Health programs
• Corporate benefits & pension funds
• 28 vacation days per year
• Free snacks & drinks at the office
• The modern hardware necessary for your work (n/a for freelancers)
• Flexible working hours