Health Claims Administrator

Summary

Join us at IMG as a Health Claims Administrator on a 1 year fixed term contract working full time Monday to Friday with a competitive salary of £22,308.00 - £23,809 (Depending on Experience). As the first point of contact for incoming calls, faxes & emails, you will refer where necessary to the appropriate Claims Handler. Our Administrators work alongside our International Private Medical Insurance (IPMI), Travel & Medical teams providing general administrative support to various business functions.

Requirements

• Fluent spoken and written English
• Excellent written and oral communication skills, delivered in a clear and professional manner
• Familiarity with general office procedures in addition to being computer literate with good keyboard skills. A sound working knowledge of Microsoft Word and Outlook is a requirement
• Good organisational skills, the ability to prioritise workload and use own initiative
• A diplomatic open style and approach and the ability to demonstrate customer led thinking
• A high degree of accuracy and attention to detail
• Proactive approach to work and analytical problem-solving skills
• Ability to identify when it is appropriate to escalate a problem

Responsibilities

• Provide the highest level of customer service to both internal and external clients
• Ensure all internal and external communications are dealt with in a professional, disciplined and courteous manner at all times
• Empathetically manage all enquiries from patients, their relatives and providers on claim related matters in a prompt, courteous and professional manner
• Effectively manage all inbound correspondence, including calls, chats and emails, as well as your own time and workload, immediately raising any concerns to the management team
• Always demonstrate a sense of urgency, being able to prioritise tasks in favour of customer satisfaction and adherence to internal protocols
• Be familiar with IMG’s service standards and ensure that any assistance provided is done so in accordance with these
• Accurately allocate all correspondence and documentation to the relevant claims and assign tasks to ensure the correct flow of claims through to the Claims Handlers
• Provide guidance and assist members to submit and view the details of their claims using our online customer portal
• Oversee payment queries and manage to resolution with support from Claim Handlers

Benefits

• Hybrid / Fully Remote Working
• Competitive Salary of £22,308 - £23,809 (Depending on Experience)
• We promote internally as much as possible
• Diverse workforce
• Summer and Christmas Parties
• Birthday Day Off
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days
• Christmas Eve Off
• Surprise events for overachieving employees - such as tickets to Beyonce etc
• Employee of the month/year awards
• 2 volunteer days a year