Solution Product Operations Lead

Summary

Join Notable, a leading intelligent automation company for healthcare, as a Solution Product Operations Lead (POL). In this critical role, you will provide operational support for deploying and developing our products, collaborating with diverse healthcare organizations. You will tailor solutions to meet unique operational needs, leveraging your clinical workflow expertise. The ideal candidate will possess strong customer-facing skills, problem-solving abilities, and a strategic mindset. You will develop documentation, monitor performance, and communicate effectively with stakeholders. This position requires a proactive, resilient individual comfortable with decision-making in complex situations.

Requirements

• Proficient customer-facing skills, with the ability to present updates and information in an easily understandable manner for different audiences
• Expertise in triaging and resolving ambiguous, unstructured problems with no obvious solutions
• Strong organizational and prioritization skills to manage multiple tasks and tight deadlines effectively
• A strategic mindset, understanding the complexities of processes, dependencies, and their impacts both upstream and downstream
• Comfort in decision-making with imperfect or limited information, showcasing responsible judgment and the ability to take calculated risks
• A proactive self-starter who is driven to identify inefficiencies and implement measurable improvements
• Resiliency in navigating challenging situations and managing stress in a high-pressure environment

Responsibilities

• Provide operational support throughout the deployment and ongoing enhancement of our product, ensuring it meets diverse customer needs and expectations
• Engage with a variety of customers, from healthcare organizations of varying sizes, understanding their specific operational contexts and challenges
• Collaborate with Delivery team members to tailor the Notable solution for unique customer situations in innovative and nonstandard ways that enhance overall effectiveness
• Develop and maintain comprehensive documentation that supports customer workflows and serve as a subject matter expert for the assigned solution
• Monitor and assess the performance of the deployed solution, offering key insights regarding daily operation and areas for improvement
• Communicate effectively with stakeholders, delivering updates and essential information clearly to a wide range of audiences