Account Coordinator

Summary

Join PDMI as a 340B Account Coordinator and contribute to improving healthcare quality and efficiency. You will work closely with Account Managers to service clients, developing expertise in the 340B space. Responsibilities include client onboarding, data management, training, operational coordination, documentation, issue resolution, and continuous development. This fully remote position offers a collaborative environment and exciting challenges. The ideal candidate possesses strong communication and analytical skills, a quality-minded approach, and relevant experience. A two-year Associate Degree or comparable pharmacy experience/certification is required, along with 340B University completion within 12-18 months of hire.

Requirements

• Strong verbal and written communication skills
• Exceptional attention to detail
• The ability to thrive in a fast-paced environment
• Excellent multitasking abilities
• Troubleshooting and analytical skills
• A quality-minded and results-oriented mindset
• Team collaboration and independence
• Two-year Associate Degree, or comparable Pharmacy Tech experience/certification
• 340B University completion within 12-18 months subsequent to hire date
• Ability to develop a unique understanding of PDMI brand, products, and services
• Excellent Microsoft Office skills, including Outlook, Teams, Excel, and Word

Responsibilities

• Assist with obtaining client data, reviewing implementation forms, setting up program access, and configuring reporting parameters
• Monitor, verify, and coordinate client data feeds, including SFTP setup and ensuring accuracy and completeness
• Provide training to clients and pharmacies on proprietary reports and point-of-sale programs; act as backup support for Account Managers
• Collaborate with IT Services, manage operations support requests, and participate in team/client meetings
• Maintain detailed client files, verify program eligibility, and ensure documentation for new client setups and HRSA requirements
• Handle claims resolution, address client inquiries, and escalate complex issues as needed
• Stay updated on 340B program education, support team absences, and assist in product enhancements

Benefits

Flexible Work: Fully remote opportunity with a company that cares