Health Coach

Summary

Join Twin Health as an Optimization Health Coach and make a real difference in people's lives. You will provide remote coaching via various platforms, guiding members to achieve their health goals using AI-powered tools and data-driven insights. This role requires strong communication and coaching skills, experience with health technology, and the ability to manage a high-volume caseload. You will collaborate with a multidisciplinary team and participate in ongoing programs. The ideal candidate possesses a positive attitude, excellent interpersonal skills, and a passion for improving people's health and wellness. Twin Health offers a competitive compensation package and comprehensive benefits, including parental leave, healthcare, and a 401k.

Requirements

• 3+ years of related work experience potentially in the areas of Health/Nutrition counseling, health coaching, or similar
• Active license in US, Health Coaching or Health Educator certifications preferred
• Ability to effectively work remotely having strong computer skills (Google, Slack, Video Conference) and ability to work from a computer extended periods of time
• Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care
• Comfort and enthusiasm in blending motivational interviewing and driving behavior change with metrics driven coaching and supporting business outcomes
• Comfort with back to back video visits
• Effective time management skills and able to balance member video visits with tasks and member chats
• Experience maintaining a high volume caseload
• Comfort with ambiguity and change
• Commitment to advancing individual health and wellness
• Determination in following through on commitments and driving business value
• Positive, optimistic attitude that inspires clients and fellow team members
• Friendly, enthusiastic, attentive listener with excellent interpersonal and communication skills and the ability to build trusting relationships
• Professional telephone and video skills
• Self-motivated and results-focused
• Quick learner who integrates new knowledge
• Organized and detail-oriented
• Ability to handle competing demands with diplomacy and enthusiasm
• Ability to work collaboratively with clinical infrastructure and hierarchies
• Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases

Responsibilities

• Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system
• Engage members to set goals, manage their care, and stay motivated on their journey to self efficacy
• Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app
• You are expected to use AI powered tools to deliver metrics driven insights and coaching
• You are expected to use AI powered tools to support daily member rounding in addition to scheduled visits and complete progress notes within 24 hours
• You will respond to all chats within 24 business hours
• Provide feedback to members metrics including weight, continuous blood glucose monitoring, sleep, movement, adherence to their nutrition, engagement within the app and identifying opportunities for improvement
• Strictly adhere to Standard Operating Procedures for member management and escalations
• Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members
• Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal
• Participate in on-going pilot programs and support additional programs as needed
• Participate in collecting member testimonials to support partner success needs
• Weekend and holiday on call responsibilities
• PTO coverage responsibilities
• You will maintain a high volume caseload (minimum of 500)
• Flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needs
• Complete additional duties as assigned

Preferred Qualifications

• Experience and enthusiasm for delivering coaching via video calls, preferred
• Experience and ability to thrive  in a high-growth, quickly changing environment, startup experience preferred

Benefits

• Compensation for this position is $70,000 annually
• A competitive compensation package in line with leading technology companies
• Opportunity for equity participation
• Unlimited vacation with manager approval
• Based on company needs
• Only a certain number of coaches can be off on a given day
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan