Health Coach

Summary

Join Twin Health as an Optimization Health Coach and make a difference in people's lives by providing guidance and support to help them prevent and reverse chronic metabolic diseases. You will work remotely, using apps and video conferencing to coach members, set goals, and track their progress. This role requires 3+ years of experience in health coaching or a related field and a US license. You will utilize AI-powered tools, collaborate with a care team, and maintain a high-volume caseload. Twin Health offers a competitive compensation package, comprehensive benefits, and a flexible work environment.

Requirements

• 3+ years of related work experience potentially in the areas of Health/Nutrition counseling, health coaching, or similar
• Active license in US, Health Coaching or Health Educator certifications preferred
• Ability to effectively work remotely having strong computer skills (Google, Slack, Video Conference) and ability to work from a computer extended periods of time
• Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care
• Comfort and enthusiasm in blending motivational interviewing and driving behavior change with metrics driven coaching and supporting business outcomes
• Comfort with back to back video visits
• Effective time management skills and able to balance member video visits with tasks and member chats
• Experience maintaining a high volume caseload
• Comfort with ambiguity and change
• Commitment to advancing individual health and wellness
• Determination in following through on commitments and driving business value
• Positive, optimistic attitude that inspires clients and fellow team members
• Friendly, enthusiastic, attentive listener with excellent interpersonal and communication skills and the ability to build trusting relationships
• Professional telephone and video skills
• Self-motivated and results-focused
• Quick learner who integrates new knowledge
• Organized and detail-oriented
• Ability to handle competing demands with diplomacy and enthusiasm
• Ability to work collaboratively with clinical infrastructure and hierarchies
• Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases

Responsibilities

• Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system
• Engage members to set goals, manage their care, and stay motivated on their journey to self efficacy
• Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app
• You are expected to use AI powered tools to deliver metrics driven insights and coaching
• You are expected to use AI powered tools to support daily member rounding in addition to scheduled visits and complete progress notes within 24 hours
• You will respond to all chats within 24 business hours
• Provide feedback to members metrics including weight, continuous blood glucose monitoring, sleep, movement, adherence to their nutrition, engagement within the app and identifying opportunities for improvement
• Strictly adhere to Standard Operating Procedures for member management and escalations
• Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members
• Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal
• Participate in on-going pilot programs and support additional programs as needed
• Participate in collecting member testimonials to support partner success needs
• Weekend and holiday on call responsibilities
• PTO coverage responsibilities
• You will maintain a high volume caseload (minimum of 500)
• Flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needs
• Complete additional duties as assigned

Preferred Qualifications

• Experience and enthusiasm for delivering coaching via video calls, preferred
• Experience and ability to thrive  in a high-growth, quickly changing environment, startup experience preferred

Benefits

• Compensation for this position is $70,000 annually
• A competitive compensation package in line with leading technology companies
• Opportunity for equity participation
• Unlimited vacation with manager approval
• Based on company needs
• Only a certain number of coaches can be off on a given day
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan