Equus Software is hiring a
Help Desk Analyst

Summary

The job is for an IT Network Coordinator at Equus Software's Lakeheadquarter office. The role involves coordinating tasks with clients and internal teams, managing the help desk queue, participating in network management and improvement projects, onboarding procedures, software inventory, and backup systems.

Requirements

• Must have 2-4 years’ experience with IT network, workstation and server operations in a Microsoft-based environment
• Experience working with Windows 10/11 and Windows Server 2008, 2012 and 2019
• Experience managing a help desk queue or working from a help desk queue
• Must have excellent interpersonal and customer service skills
• Must have a passion for solving problems, delivering quality work, and finding a way to improve
• Must know how to prioritize work and ask for assistance when needed
• Must be able to follow detailed documentation and to create your own

Responsibilities

• Effectively coordinate tasks with clients, client account executives, business analysts and software developers
• Efficiently manage the help desk queue of internal customers
• Work with IT staff to manage the corporate network, make recommendations for improvements, and participate in the implementation of small and large internal projects
• Assist with configuring internal servers and applications to support software development, testing, documentation, and administration
• Take ownership of on-boarding procedures and follow documented setup processes for new staff
• Manage software, licensing, and hardware inventory
• Review and update Help Desk documentation as assigned
• Manage backup systems
• Monitor internal network to proactively ensure system up-time
• Always look for ways to automate, accelerate, make more efficient and secure, and otherwise improve IT operations

Preferred Qualifications

Confluence and Jira experience a plus

Benefits

• Variety
• Knowledge
• Growth
• Salary: We are offering a competitive starting salary plus an excellent benefit package. $70, 000 - 85, 000K depending on experience