Summary

The job is for a Help Desk Analyst at Hexagon US Federal. The role involves troubleshooting and resolving customer support tickets for various software applications and hardware layouts. The ideal candidate should have previous experience as a Help Desk Analyst or Public Safety Software experience, strong organizational skills, the ability to prioritize actions, good customer service skills, and be able to work well with others.

Requirements

Bachelor's Degree + 4 years of applicable experience or equivalent applicable experience
Ability to obtain a US Secret clearance
Customer support/help desk experience required or Public Safety Software experience
Familiarity with Computer Aided Dispatch systems or Public Safety Software a plus
Experience with Microsoft operating systems. Windows 2016 Server and Windows 10 experience required
CompTIA Security+ certification required or must be obtained within 6 months of hire date
Exhibit excellent work ethics and verbal communications skills required
Ability to function independently with little supervision and guidance required
Availability to travel as needed to customer sites required
Ability to work directly with customers to gather required information to resolve issues
Familiarity with Microsoft Office suite products required
Experience with Microsoft SQL Server and/or Oracle preferred
Familiarity with relational database structure preferred
Must be able to work, days, evenings, nights and weekends to support a 24/7 help desk

Responsibilities

Troubleshoot and resolve incoming customer support tickets for a variety of software applications and hardware layouts

Benefits

Competitive health care plans with savings accounts
Dental and vision plans
401k with 100% company match up to 6%, with immediate vesting on company match
Life and disability insurance
Learning Management System with robust offerings
Tuition Reimbursement Program
Paid Time Off
13 paid holidays per year
Thrive Wellness Program
DE&I Committee with regular educational sessions and communications
Leadership Development Program with multiple learning options

Hexagon US Federal is hiring a Help Desk Analyst