Help Desk Support Specialist

Summary

Join our team as a Help Desk Support Specialist in Portugal! Provide excellent technical support in Portuguese via phone, email, and chat. Diagnose and resolve software, hardware, and network issues. Guide users through troubleshooting, document solutions, and collaborate with the IT team to enhance support processes. We offer competitive pay, paid holidays, flexible scheduling, tuition reimbursement, and equipment. Apply now!

Requirements

• Fluent Portuguese (spoken and written)
• Experience in IT support, help desk, or technical troubleshooting
• Strong knowledge of Windows/macOS, networking, and system diagnostics
• Ability to work independently in a remote setting

Responsibilities

• Deliver Portuguese-language technical support via phone, email, and chat
• Diagnose and resolve software, hardware, and network issues efficiently
• Guide users through troubleshooting steps in a clear and friendly manner
• Document technical issues and solutions in our help desk system
• Work closely with the IT team to improve support processes and user experience

Preferred Qualifications

English proficiency is a plus (translation tools can be used)

Benefits

• Competitive Pay – Earn €25 per hour
• Paid Holidays – Enjoy time off without financial worry
• Flexible Schedule – Work when it suits you best
• Tuition Reimbursement – Invest in your learning and career growth
• Equipment Provided – We supply everything you need to succeed