Integration Support Specialist

Summary

Join NuORDER by Lightspeed as an Integration Support Specialist in Europe and drive successful development of solution infrastructure and data integration projects. You will be responsible for automating data flow between NuORDER and other systems, customizing the NuOrder purchasing workflow, and responding to client issues. The role involves troubleshooting, managing integration projects, creating and maintaining integrations using ETL and data integration technologies, and leading scoping calls with clients. This fully remote position requires help desk and troubleshooting experience, solid writing and presentation skills, and an understanding of various technologies. The company offers a flexible work environment, career opportunities, and a range of benefits.

Requirements

• Help Desk and Troubleshooting experience
• Comfortable multi-tasking and juggling competing/changing priorities to ensure client issues are responded to quickly
• Solid writing and presentation skills to ensure clients are delighted with the service

Responsibilities

• Writing timely responses to clients regarding their open issues, updating internal documentation and creating external resources for our clients to self-serve
• Actively staying up to date with the newest features of the NuORDER platform, enhancements to its middleware, and advocating changes to drive both the platform and its tools forward
• Troubleshooting customer issues in an effort to discover what solution would be the best fit for a client’s needs
• Managing multiple integration projects in a customer facing capacity as well as performing any updates to mapping, formatting or other conditional logic
• Creating, updating, and maintaining integrations using ETL and data integration technologies across a variety of data sources
• Leading scoping calls with clients in an effort to discover alternative workflows, highlight changes, and gather technical specifications that directly address a client’s data needs
• Working cross functionally to deliver projects, find solutions, and support larger integration initiatives

Preferred Qualifications

• Understanding of SQL, Javascript, SaaS, CRM, ERP and APIs
• Proficiency in French or Italian language

Benefits

• Ability to do your job in a truly flexible environment
• Genuine career opportunities in a company that’s creating new jobs everyday
• Work in a team big enough for growth but lean enough to make a real impact
• Lightspeed RSU program
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Paid leave assistance for new parents
• LinkedIn learning
• Volunteer days