Help Desk Technician

Summary

Agile Defense is seeking a Help Desk Technician to work at Shaw AFB, SC. The role involves providing help desk support and resolving technical problems for end users. Required qualifications are DoD IAT Level II Certification and 2+ years of experience. Additional skills required include excellent interpersonal, organizational, writing, communication, briefing skills, a strong self-starter attitude, team-orientation, good communication skills, understanding of Agile Defense Core Values, being well-organized and detail-oriented, having excellent customer focus/satisfaction skills.

Requirements

• DoD IAT Level II Certification
• 2+ years of experience required

Responsibilities

• Provide Help Desk support to the end user on a variety of issues
• The Help Desk support shall identify, research, and resolve technical problems for end users
• Respond to telephone calls, emails and personnel requests for IT support; document, track and monitor problems to ensure timely resolutions
• Support creating, tracking closing, updating and resolving help desk trouble tickets
• Perform domain account administration and management

Preferred Qualifications

• Excellent interpersonal, organization, writing, communicating, and briefing skills
• Strong self-starter attitude, team-oriented, and good communication skills are a must
• Strong/Natural understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle
• Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments
• Excellent Customer Focus/Satisfaction skills

Benefits

• Working in a positive and evolving culture
• Opportunities for professional development