Help Desk Technician

Summary

Join FusionTek, a growing Managed Service Provider, as a Help Desk Support Technician! This role involves providing desktop and laptop support, troubleshooting issues, installing applications, configuring user settings, and addressing security concerns. You will work with a team to deliver exceptional client service, both remotely and on-site. The position requires a minimum of one year of professional IT support experience and a working knowledge of Windows and MacOS operating systems. A flexible schedule of Friday to Monday, with a 10-hour daily shift, is offered. FusionTek values its employees and offers competitive pay, benefits, and professional development opportunities.

Requirements

• Minimum of 1 year of professional IT support experience
• Working knowledge of Windows 10, 11 and MacOS
• Working knowledge of the Microsoft 365 office suite
• Time management skills
• Superb verbal and written communications skills
• Ability to lift and carry equipment up to 50 pounds
• Reliable transportation

Responsibilities

• Primarily focus on desktop and laptop support, including break/fix issues, application installation and configuration, and user level settings
• Investigate and remediate malware alerts and help users enroll in MFA
• Work through our ticketing system to document, track, and escalate tickets
• Work in our documentation platform to keep everything up to date
• Work with a team of intelligent people to deliver world class service to our clients, both remotely and onsite

Preferred Qualifications

• Knowledge of Office 365 cloud services
• Knowledge of Azure and/or AWS
• A+ and/or Network+ certifications
• Experience working in a ticketing system, with Autotask experience

Benefits

• Salary range - $30 to $35 per hour
• Competitive pay with quarterly bonus eligibility
• 90% of your medical/dental/vision insurance paid by the company
• 401(k) plan with 4% company matching and immediate vesting
• Eight paid holidays and 18 days of PTO in year one
• Educational reimbursement for certification tests and company supplied training resources
• Monthly cell phone stipend
• Catered lunches every Thursday in our offices
• Fun team events