Hotel Training Operations Manager

Summary

Join Kasa, a leading tech-enabled hotel and apartment hotel brand, as their Hotel Training Operations Manager! This remote role with 70-80% travel involves launching new hotel properties and supporting property takeovers. You will conduct on-site training, lead staff onboarding, support hiring efforts, and ensure operational excellence. The ideal candidate is adaptable, thrives in challenging situations, and is passionate about hospitality. This role requires a commitment to delivering exceptional guest experiences and driving a "Guest First" mentality. Kasa offers flexible time off, competitive compensation and benefits, and opportunities for professional growth.

Requirements

• 5+ years in hospitality management, including experience in hotels, resorts, or food & beverage environments, in a supervisory or training position
• Background as part of a task force or learning development development team
• Leverage strong training and facilitation skills to design, develop, and implement engaging learning programs that address the diverse needs of our team. This role involves personalized coaching and mentoring, identifying individual and group skill gaps, and continuously refining training modules to drive professional growth and operational excellence
• Demonstrate exceptional written and verbal communication skills to articulate training objectives clearly and foster an environment of open dialogue. You will build strong interpersonal relationships across the organization, ensuring alignment with our hospitality standards
• Thrive in a fast-paced, dynamic environment by quickly adapting to changing priorities. Embrace a proactive approach to revising training strategies, and jumping in to resolve operational changes as they appear
• Ability to travel 70% of the time and live on-site for extended periods of time
• A commitment to delivering outstanding guest experiences through operational excellence
• Passion to learn a new PMS System, and various other tech stacks

Responsibilities

• Travel to new properties and remain on-site for an extended periods of time (several weeks straight) per assignment to ensure the successful launch of new properties
• Conduct hands-on training by working across all shifts and functions to understand and demonstrate what right looks like for critical tasks before reverse shadowing team members
• Serve as a brand ambassador, exemplifying exceptional customer service and operational excellence
• Lead the onboarding and training of newly hired staff, including property leadership, on critical systems, operational procedures, and brand standards
• Track and analyze key training metrics, including completion rates, knowledge retention, and operational performance improvements after the initial transition of the property
• Support hiring efforts for key roles at the property, ensuring alignment with brand, culture, and service expectations
• Assist in the initial stabilization of property operations during the transition phase. This includes co-managing the day to day operations of the rooms department during the initial takeover period to help facilitate hands on training of the management team
• Work with the centralized training team to be the subject matter expert who helps refine training materials tailored to hospitality operations
• Assist in evolving our training approaches to meet the unique needs of each property and its staff

Benefits

• Due to the nature of the role we offer flexible time off between assignments for extended periods (Normally 9 days for every 21 days on)
• Competitive compensation and benefits package
• Opportunities for professional growth within a dynamic and innovative organization
• A chance to make a significant impact on the success of each property and the broader portfolio