Remote Housing Senior Support Consultant

Summary

Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution.

Requirements

• Knowledge of Housing Management Software is Essential
• Proven experience supporting Web Applications
• Proficiency in SQL scripting and Housing database administration
• Experience of delivering support to users

Responsibilities

• Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments
• Understand contractual commitments and resolve incidents/problems within contracted SLAs
• Translate customer requirements into workarounds and solutions
• Develop and implement technical support procedures/documentation
• Proactively deliver support services and identify revenue generation opportunities

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects