Hr Specialist

Summary

Join G-P's diverse, remote-first team as a Human Resources Specialist supporting professionals in Colombia. You will manage local HR service providers, respond to customer queries on benefits and international payroll, and advise on market norms. Responsibilities include supporting terminations and visa applications, managing customer relationships, and identifying service improvements. You will leverage creative thinking to negotiate solutions and utilize best practices to enhance services. This role requires independent work, problem-solving skills, and expertise in HR and Colombian employment law. The ideal candidate will be highly organized, customer-service oriented, and comfortable working across time zones.

Requirements

• BS/BA Degree or higher in Human Resources, International Business, Accounting, Law, or other depending on experience
• 4-6 years of previous Human Resources Specialist/Generalist experience in Colombia, additional country knowledge across LATAM region is welcome
• Solid working knowledge and familiarity with HR concepts, practices, procedures, and employment laws in Colombia
• Maintain in-depth knowledge of legal requirements related to in-country management of employees on behalf of our customers: reducing legal risks, and ensuring regulatory compliance
• Must have proven history of ability to multi-task in a fast-paced environment
• Ability to prioritize and self-motivate and regulate while working independently in a team environment
• Requires someone who is resourceful and unafraid to step into unknown territory and “figure things out” while understanding the complexities and adhering to compliance
• Willingness to work flexible hours across time zones, as required for international business
• Experience with Microsoft Excel, Word, Outlook and SharePoint
• Customer Service oriented, highly professional and a great attitude
• Creative thinking to solve problems
• Highly reliable and organized

Responsibilities

• Serve as our regional expert for all human resources functions in Colombia
• Managing local payroll providers, benefits brokers, HR advisors and other partners
• Responding to customer queries and advising on benefits, international payroll, and other HR matters that invariably arise for customers hiring internationally
• Supporting with terminations and visa applications, to the extent needed
• Advise customers on market norm benefits
• Manage customer relationships in conjunction with members of the customer services team
• Handle ongoing matters with existing customers by pulling in appropriate members of the team to resolve customer queries
• Work with the customer and operations teams to identify and manage service improvement activities
• Creative thinking, and the ability to negotiate win-win-win solutions for our customers, our team members who work for our customers, and our company
• Use best practices and knowledge of internal or external business issues to improve products or services
• Solve complex problems; take a new perspective on developing solutions
• Work independently, receive minimal guidance
• Have conceptual and practical expertise in own area and general knowledge of related areas
• Know best practices and how your own area integrates with others
• Maintaining meticulous customer records in our online portal
• Provide subject matter expert support to our customers through contract negotiations and delivering an exceptional experience while onboarding employees in various countries

Benefits

Competitive compensation and benefits