Global Hr Experience Specialist

Summary

Join Velocity Global as a Global HR Experience Specialist for a 6-month contract! In this full-time role, you will handle daily client communication worldwide, supporting employee onboarding and offboarding. You'll manage our HRIS system, resolve HR issues, and collaborate cross-functionally to improve processes. Success requires excellent communication, strong interpersonal skills, and employment law knowledge. This position offers insights into Velocity Global's business model and international employment law. The ideal candidate thrives in fast-paced environments and is passionate about customer service and international business.

Requirements

• 3+ years in a customer service role, preferably within the HR sector
• Business proficiency in the English language
• Research-oriented, exceptional organizational skills and attention to detail with the ability to quickly assimilate information
• Excellent presentation, verbal and written communication, listening, and consultative skills
• Technology-literate, including Microsoft Office suite and/or Google Workspace (former G Suite)
• Strong customer service and project management style
• Friendly and professional demeanor
• Conflict handling and resolution skills
• Drive, a strong work ethic, and a passion for creating unparalleled customer experiences… it should be in your bones!
• Interest in international business and contributing at a consistently high level

Responsibilities

• Own day-to-day client communications, including hosting client calls as the need arises to address client concerns ad hoc
• Support Regional HRx Teams in employee onboarding, offboarding, and complex HR queries
• Manage internal and external communication via our case management platform, including work pooling among team members
• Monitor the progress of the designated countries' operations within the case management platform, escalating to the appropriate parties as needed
• Co-responsible for the service satisfaction of our clients including reviewing past interactions, making recommendations, and actioning solutions to resolve any service-related concerns
• Independently resolve customer-related concerns as the needs arise, including onboarding, benefits, etc
• Communicate across multiple service lines internally to drive the flow of information
• Evaluate data from multiple sources and present findings in clear and concise communication across teams and to end clients
• Develop and maintain competency in the area of international employment and payroll
• Drive customer satisfaction and retention with sincerity and passion, always with a customer service mindset
• Auditing HR records and collaborating in data integrity activities
• Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
• Proactively reminding our customers of holidays and any other significant dates that might affect their schedule
• Anticipate and identify potential issues, assist in the root cause analysis, and raise the issue with the concerned teams while ensuring proper resolution

Preferred Qualifications

• Bachelor's degree or equivalent, preferably in International Business and/or Human Resources or equivalent
• Additional language skills are a plus
• Previous experience working within HR Outsourcing projects or under the EOR model
• Previous experience working through CRM systems

Benefits

• Flexible Time Off + Parental Leave
• Health and Dental Insurance (where applicable)
• Retirement Savings + Employee Incentive Plan
• WFH Stipend