Human Resources Associate, Mid-level

Summary

Join CoinGecko, a global leader in cryptocurrency data, as an HR Operations Specialist! This remote role, based in Selangor or Kuala Lumpur, Malaysia, offers a unique opportunity to contribute to a rapidly growing company in the exciting world of blockchain and cryptocurrency. You will own the end-to-end HR operational lifecycle, from payroll and benefits administration to employee relations and performance management. You'll also play a key role in enhancing employee experience, developing learning programs, and supporting organizational design. This position requires strong HR knowledge, data analysis skills, and a passion for problem-solving. CoinGecko offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• You have 3-5 years experience in a hands-on HR Operations or HR Generalist role
• You have a Bachelor’s degree (any field)
• You have strong, practical knowledge of the Malaysian Employment Act 1955 and core HR operational functions
• Expertise in payroll processing and statutory compliance (EPF, SOCSO, EIS, LHDN, HRDC) and exposure to other HR areas is a strong advantage
• You demonstrate the ability to pick up knowledge of internal HR platforms (ATS, HRIS, etc.), blockchain/cryptocurrency industry and domain knowledge, as well as overall business and department operations quickly
• You are self-motivated, resourceful, and have an entrepreneurial mindset with the ability to succeed in a fast-paced and highly agile environment
• You are meticulous with data, ensuring its accuracy and integrity
• You are comfortable preparing reports and dashboards that will be used for strategic decision-making
• You are able to frequently spot and prevent errors and have an exceptionally high bar for accuracy and quality
• You also hold your peers to similar standards in their work
• You demonstrate sound judgment and have proven experience handling highly sensitive and confidential data with the utmost discretion
• You are humble in embracing better ideas from others, eager to improve things, and open to challenges and possibilities
• You take ownership of your responsibilities, ensuring all operational cycles and deliverables are met within the agreed timeline
• You are self-motivated and can work independently with minimal supervision
• You have a strong sense of self-leadership and are curious and creative in finding ways to improve existing projects and workflows
• You demonstrate the ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative
• You have a passion to solve people's problems while balancing business goals and people’s needs
• You are an excellent communicator who can build working relationships with all stakeholders
• You have the proven ability to engage with candidates, internal staff, vendors, and company leaders in a constructive and collaborative relationship
• You love learning new systems and finding more efficient ways of doing things
• You see this role as an opportunity to build a best-in-class HR operational function from the ground up
• You have a keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics

Responsibilities

• Own the end-to-end HR operational lifecycle, including flawless execution of monthly payroll and claims, statutory submissions (EPF, SOCSO, EIS, LHDN, HRDC), benefits administration, employee offboarding, and contract management
• Serve as the primary contact for all employee HR queries
• Enhance the employee experience by managing office administration, coordinating company-wide events like townhalls, and administering employee engagement surveys (e.g., eNPS)
• Research and create learning structures and processes for employees to upskill
• Coordinate all learning and development logistics, including managing relationships with training vendors, scheduling sessions, and owning the HRDC claims and reporting process
• Provide confidential administrative support for employee relations matters, including grievances, conflict resolution, and disciplinary actions
• Ensure compliance with all relevant HR laws and regulations
• Support the effective implementation of performance management initiatives by administering the process in our HR systems, tracking submissions, and preparing support documents for employees and managers
• Support the analysis of our total rewards structure by preparing accurate data for annual compensation reviews, bonus cycles, and benefits analysis
• Participate in activities to support the organization's structure, including preparing job descriptions, job roles, hierarchies, and reporting lines
• Own the preparation of monthly/quarterly/annual HR reports
• This involves gathering and cleaning data on key metrics like headcount, new hires, and turnover, providing the foundation for strategic analysis
• Maintain effective communication and manage relationships with external parties such as insurance providers, benefits brokers, training providers, and HR system vendors
• Create, maintain, and improve HR operational guidelines, process checklists, and standard templates to build a scalable foundation for the company
• Stay up-to-date with emerging trends and technologies in HR operations and contribute to the continuous improvement of our processes and systems
• Work collaboratively with all stakeholders to complete projects in a timely and effective manner
• Act as a trusted partner to the business, providing clear and helpful answers to HR-related questions
• Able to mentor interns
• Mentorship includes imparting knowledge and/or technical skills for day-to-day work
• Support any ad hoc tasks as required by the company

Benefits

• Work wherever you feel most productive
• We also provide office space in 1Powerhouse (Malaysia) and WeWork (Singapore) if you ever feel like meeting your colleagues in person
• No 9-5 structure, work the hours you need to get your tasks done
• We provide life and hospitalization coverage for you, along with hospitalization coverage for your dependents
• You'll be entitled to virtual options, with terms and conditions
• You’ll be entitled to a bonus, with terms and conditions
• You will be given a monthly fixed allowance of RM 150 or SGD 100 to ease the cost of traveling
• You will be given a monthly fixed allowance of RM600 or SGD400 to subsidize the cost of your meals
• You will be allocated an annual budget of USD500 (claim basis) to help you continuously learn in the pursuit of your professional and personal development
• Want to set a date to watch a movie or play futsal with your colleagues? Get it organized and we subsidize a portion (claim basis) of the cost
• We gather once a year to meet each other in person, reflect on the year, and partake in social activities!