Alpine Home Air is hiring a
HVAC Tech Support

Summary

The job is for an HVAC Technical Support representative at Alpine, a forward-thinking e-commerce retailer of heating and air conditioning equipment. The role involves speaking with homeowners on the phone to assist them with product questions and troubleshooting. Requirements include 5 years of experience as an HVAC Technician, excellent communication skills, computer skills, ability to work in a fast-paced environment, professional demeanor, self-starter attitude, strong attention to detail, and ability to work well with ambiguity. The role is remote but requires a quiet office space at home during scheduled hours. Benefits include group health insurance, 401k, paid time off, life insurance, short-term disability, educational and professional development training, and all computer equipment provided.

Requirements

• 5 years experience as an HVAC Technician
• Excellent written and verbal communication skills
• Demonstrated computer skills with typing at 40 WPM+
• Enjoy fast-paced work handling multiple duties simultaneously
• Professional, positive demeanor; extroverted, warm, and friendly with customers
• Self-starter who is eager and ambitious to put in the effort required to succeed
• Strong attention to detail
• Able to work with ambiguity well and solve problems while aligning with company values
• Able to work as a team when necessary
• Has high speed internet and a stable power supply
• Has a quiet office space within their home to work without animals or family members in the same room
• Understands that this isn't a flex-time remote position. The role requires that are at your desk, available and ready for phone calls during scheduled hours
• Open to periodic travel for hands on training and product refurbishment
• Rotating schedule with periodic weekend availability required

Responsibilities

Speak with homeowners on the phone to assist them with questions about products and troubleshoot technical issues

Benefits

• Group health insurance plus health savings account
• 401k
• Paid time off
• Paid holidays
• Life insurance
• Short-term disability
• More benefits not specified
• Paid educational and professional development training
• All computer equipment and training will be provided