Alpine Home Air is hiring a
HVAC Tech Support

Summary

The job is for a part-time HVAC Technical Support representative who will assist homeowners with product questions and troubleshoot technical issues remotely. The role requires 5 years of experience as an HVAC Technician, excellent communication skills, demonstrated computer skills, a professional demeanor, self-starter attitude, strong attention to detail, ability to work with ambiguity, teamwork when necessary, high speed internet and a stable power supply, and a quiet office space within their home.

Requirements

• 5 years experience as an HVAC Technician
• Excellent written and verbal communication skills
• Demonstrated computer skills with typing at 40 WPM+
• Enjoy fast-paced work handling multiple duties simultaneously
• Professional, positive demeanor; extroverted, warm, and friendly with customers
• Self-starter who is eager and ambitious to put in the effort required to succeed
• Strong attention to detail
• Able to work with ambiguity well and solve problems while aligning with company values
• Able to work as a team when necessary
• Has high speed internet and a stable power supply
• Has a quiet office space within their home to work without animals or family members in the same room
• Understands that this isn't a flex-time remote position. The role requires that are at your desk, available and ready for phone calls during scheduled hours

Responsibilities

Speak with homeowners on the phone who have purchased products from our HVAC ecommerce website. Assist them with questions about the products and troubleshoot technical issues

Benefits

• Compensation is DOE
• Paid educational and professional development training
• All computer equipment and training will be provided