Implementation Consultant

Summary

Join Granicus, a leading GovTech company, and become a Project Manager responsible for overseeing multiple projects from initiation to launch. You will manage project plans, advocate for best practices, ensure client satisfaction, and facilitate client training. This role requires 3-5 years of experience in software/tech implementations, strong communication skills, and the ability to work independently and collaboratively. Granicus offers a remote-first work environment and a commitment to building a diverse and inclusive team. While specific benefits aren't explicitly listed, the company culture emphasizes employee well-being and provides opportunities for professional growth.

Requirements

• 3 – 5 years of experience working in software/tech, specifically with Implementations
• You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• You can work both independently and as a member of cross-functional teams
• You have a basic understanding of technology and the ability to learn new technologies quickly
• You have a passion for customers
• You have a relentless commitment to doing the most valuable work first
• You have a track record of functioning well in a fast-paced, dynamic environment with competing demands
• You have excellent communications skills – listening, verbal, and written
• You help drive your team’s success
• You value the importance of user experience
• You will ensure timely and thorough communication of strategy, deliverable status, and results

Responsibilities

• Manage multiple Granicus projects on schedule and with high quality from kick-off to launch
• Maintain project plans including status, issues and opportunities for assigned implementations
• Advocate and evangelize "best practices" to ensure long term success and value for Granicus clients
• Ensure implementations meet client specific missions and solve core challenges around digital communications
• Facilitate online client trainings
• Manage system-wide projects in partnership with Product Development
• Ability to deploy Granicus products for small to medium sized clients
• Other duties as assigned
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Benefits

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand
• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
• We bring in special guests from time to time to discuss issues that impact our employee population