Implementation Consultant

Summary

Join Uberall as an Implementation Consultant and be the primary point of contact for delivering our SaaS solution to international clients and resellers. Onboard, train, and provide partners with product information on our Location Marketing Cloud. Provide technical solutions to customer strategies, ensuring long-term success. You will be responsible for technical implementation and guiding customers through initial application steps. Collaborate with revenue and product teams. This role requires strong technical skills, customer-facing experience, and the ability to work independently and remotely.

Requirements

• Be fluent in English AND French or Spanish
• Have relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of digital marketing, e-commerce or IT
• Have experience in an Implementation/Onboarding Specialist role or similar, familiar with the technical requirements for delivering a SaaS solution to international customers
• Have customer-facing experience, focus on increasing customer satisfaction and reducing customer churn through technical solutions
• Enjoy training, assisting and solving problems with great solutions
• Utilize all resources available to analyze something from a different angle and strive for your customers adoption and success
• Possess strong business acumen, be familiar with the Sales cycle and understand the stakes of our customers
• Be able to quickly familiarize yourself with new and complex technology
• Prioritize and organize effectively to manage your portfolio
• Have experience working with ticketing and CRM systems in the past (e.g. Jira, Salesforce)
• Be tech-savvy (backend & API) and have experience with large datasets (Excel (advanced), SQL) and reporting tools (JIRA, Salesforce)

Responsibilities

• Be responsible for the implementation of our solution and the onboarding of our customers
• Ensure a smooth implementation, to increase early adoption and drive a successful collaboration between Uberall and our customers
• Deliver an onboarding plan in accordance with the customer’s roadmap, by coordinating and collaborating closely with the teams involved in the process (Pre-Sales, Sales, Customer Success, Product…)
• Assess, understand and offer the best resolution to any challenge our customers wish to overcome
• Be responsible for escalating misalignments identified throughout the onboarding via the appropriate internal channels (e.g. Jira, Salesforce)
• Leverage expertise about the directories we are working with (Google, Facebook…) to guide our customers towards success
• Become familiar with our processes and support the rest of the Customer Operations department in their efforts to constantly develop and improve our Product knowledge, internally and externally
• Work on individual projects and bring your suggestions to the front when it comes to process improvements and optimization
• Strive for constantly enriching the available documentation, internally and externally

Preferred Qualifications

• Have experience with management of Google Business Profile or Facebook Business Manager
• Have experience working in an international team
• Be open to new ideas and approaches
• Be able to work independently and be comfortable working remotely

Benefits

• A mission with meaning and purpose
• A truly human culture
• Flexibility to fit your lifestyle (including remote work options)
• Competitive pay & perks with regular reviews
• Long-term incentive program through VSOP/ESOP
• Events and alignment sessions
• Generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• Comprehensive onboarding
• Monthly town hall and product showroom
• Development dialogues, live workshops, and a Leadership Academy
• Learning grant program
• Top-of-the-line tech (MacBook Pro, magic mouse, 2nd screen)