Software Implementation Consultant

Summary

Join PointClickCare as a Software Implementation Consultant (Rapid Services) and become a principal liaison with clients, implementing best practices to optimize business outcomes in LTPAC settings. You will lead multiple concurrent implementation projects, manage full-scope delivery, and build strong customer relationships. This role requires strong project management, consulting, configuration, and training skills. Up to 30% travel is expected. PointClickCare offers a comprehensive onboarding program and a competitive total rewards package, including benefits starting from day one.

Requirements

• Passion for delivering an exceptional customer experience
• Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
• The ability to quickly learn new concepts and technologies and convert them into customer solution value

Responsibilities

• Lead multiple concurrent implementation projects
• Manage full scope delivery, including project budgeting, technical delivery, and post go-live support
• Exercise full autonomy and ownership of the project roster
• Proactively anticipate, identify, and communicate issues, risks, and escalations with the project team to ensure an exceptional customer experience and successful implementation
• Facilitate enhancement gathering sessions with clients to identify business objectives
• Advise clients on the project approach and articulate the impact of changes to project timelines and resources
• Establish and maintain strong customer relationships through excellent communication and collaboration skills
• Configure client applications, reports, and dashboards
• Understand product release and patch processes, planning for potential client impact accordingly
• Develop and maintain expertise in multiple product offerings, understanding end-to-end solutions and product value outcomes
• Develop and deliver onsite/remote train-the-trainer sessions based on adult learning principles and best practices to address client needs
• Coordinate training sessions, including scheduling participants, and required resources
• Provide feedback and recommendations for improvements to training processes and program curriculum development

Preferred Qualifications

• Healthcare industry experience
• Undergraduate degree or equivalent work experience in technology

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition
• Bonus