Software Implementation Consultant

Summary

Join PointClickCare as a Software Implementation Consultant (Rapid Services) and play a pivotal role in implementing best practices for Long-Term and Post-Acute Care (LTPAC) settings. You will act as the primary liaison with clients, building strong relationships and becoming a trusted advisor. This role involves leading multiple concurrent implementation projects, managing project delivery, and providing expert consulting services. You will configure client applications, reports, and dashboards, ensuring optimal business outcomes. Additionally, you will develop and deliver training sessions to clients, fostering their understanding and utilization of PointClickCare solutions. This position offers a comprehensive onboarding program, opportunities for professional growth, and a supportive team environment.

Requirements

• Passion for delivering an exceptional customer experience
• Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
• The ability to quickly learn new concepts and technologies and convert them into customer solution value

Responsibilities

• Lead multiple concurrent implementation projects
• Manage full scope delivery, including project budgeting, technical delivery, and post go-live support
• Exercise full autonomy and ownership of the project roster
• Proactively anticipate, identify, and communicate issues, risks, and escalations with the project team to ensure an exceptional customer experience and successful implementation
• Facilitate enhancement gathering sessions with clients to identify business objectives
• Advise clients on the project approach and articulate the impact of changes to project timelines and resources
• Establish and maintain strong customer relationships through excellent communication and collaboration skills
• Configure client applications, reports, and dashboards
• Understand product release and patch processes, planning for potential client impact accordingly
• Develop and maintain expertise in multiple product offerings, understanding end-to-end solutions and product value outcomes
• Develop and deliver onsite/remote train-the-trainer sessions based on adult learning principles and best practices to address client needs
• Coordinate training sessions, including scheduling participants, and required resources
• Provide feedback and recommendations for improvements to training processes and program curriculum development

Preferred Qualifications

• Healthcare industry experience nice to have
• Undergraduate degree or equivalent work experience in technology preferred

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!