Strategic Implementation Consultant

Summary

Join Samsara's Strategic Customer Success team in Canada as a remote Customer Success Manager! You will be responsible for ensuring large enterprise customers successfully deploy and adopt Samsara's IoT solutions. This role requires strong customer-facing communication, problem-solving skills, and the ability to build relationships. You will work cross-functionally with Sales, Support, Sales Engineering, and Product teams. The ideal candidate has 6+ years of experience in a senior Customer Success or account management role and fluency in French and English. Samsara offers a competitive compensation package and benefits.

Requirements

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
• French and English fluency
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem solving skills
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Serve as a mentor to the wider Customer Success and Support teams
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale business solutions at Fortune 500 companies

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund