GHX is hiring a
Implementation Consultant IV

Summary

Join GHX as a seasoned Implementation Consultant to manage the critical post go live phase of an invoice automation solution for healthcare providers and suppliers. Lead efforts to ensure customers achieve maximum value from the product by resolving technical issues, providing training, and serving as a bridge to transitioning a customer to support.

Requirements

• Solid working knowledge of project management principles and methodologies such as Agile or Scrum, including proficiency in project management tools and software
• Implementation expertise in healthcare supply chain, accounts payable processes, and familiarity with AP automation software for healthcare organizations
• Demonstrated success (typically 4-6 years) in leading projects through the post-implementation phase with a focus on customer success and product adoption
• Proven ability to configure applications with a strong understanding of front-end business processes
• Exceptional analytical and problem-solving skills with a proactive approach to identifying and resolving issues
• Experience in conducting application training sessions for end users
• Strong collaborative, teamwork, and interpersonal skills and ability to communicate with all levels of stakeholders, both inside and outside of the company
• Must possess outstanding communication, analytical, planning, coordination, and negotiation skills, as well as a track record of developing and maintaining strong business relationships

Responsibilities

• Act as primary contact to lead post go live support activities such as in-depth research and resolution of issues, application configuration, customer training, and communication with internal/external stakeholder teams
• Maintain and regularly communicate updates on execution plans, issue logs, and overall status of post go live health
• Ensure the customer experiences a smooth transition from implementation to support and adhere to metrics provided to measure success
• Collaborate closely with the product and support organizations to relay customer feedback, document bugs and enhancement requests, and opportunities for process improvement
• Manage escalations and deliver timely resolutions to provide an excellent customer experience
• Drive the continuous improvement of the post go live experience through best practice strategies to enhance the customer experience as their teams integrate a new solution into their organization

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement