Implementation Consultant IV

Summary

Join GHX as a highly skilled Implementation Consultant to lead end-to-end payment solution implementations. You will manage the entire lifecycle of projects, from gathering client requirements to system deployment, ensuring on-time delivery and exceptional customer experience. This senior role requires technical proficiency, leadership capabilities, and a passion for driving positive change. You will collaborate with internal and external teams, identify optimization opportunities, and deliver training. The position demands strong communication, analytical, and project management skills, along with experience in healthcare IT implementation. GHX offers a competitive salary and benefits package.

Requirements

• Customer-focused professional with a passion for excellence and extensive experience with healthcare IT implementation projects
• Ability to provide expert guidance on payment solution best practices, including compliance with security standards, and industry regulations
• Exceptional client management, project management and interaction skills
• Self-motivation and a strong work ethic are essential to success
• Must possess outstanding communication, analytical, planning, coordination, and negotiation skills, as well as a track record of developing and maintaining strong business relationships
• Bachelor’s degree in a related field, or combination of education and equivalent work experience
• 4-6 years’ experience in an implementation or project management role, preferably in a Financial Services, Payments, FinTech, healthcare finance, supply chain or related discipline
• Ability to configure applications, with knowledge of front-end business process applications
• Experience or competency to perform application training sessions to customer project teams, lead process and application training sessions
• Strong knowledge of project management methodologies and Agile
• Ability to excel in a high-energy, collaborative team environment
• Excellent interpersonal, oral/written communication, organizational, analytical, and problem-solving skills
• Dedication to customer service, with strong client management skills
• Ability to work with cross-functional teams and personnel at varying levels of the company and customer organizations
• Exceptional people and change management skills
• Strong verbal, writing and presentation delivery skills
• Ability to travel up to 20%

Responsibilities

• Lead entire lifecycle of payment solution implementations from gathering client requirements to system deployment, ensuring on time delivery
• Interact with bank partners relating to targeted providers and implementation activities
• Close collaboration with internal teams to ensure alignment on project objectives, client expectations and internal initiatives
• Identify opportunities for efficiency and optimization, contribute to the overall continuous improvement of the program
• Ability to take a strategic approach to problem solving and a commitment to delivering superior client satisfaction
• Maintain and communicate project status, identify risks and take action on mitigation strategies minimizing project delays to ensure smooth customer operations
• Deliver train-the-trainer customer education to ensure long term utilization and understanding of the product
• Assist in the development and management of documentation, policies, and procedures related to ePay implementation operations
• Participate in cross functional initiatives in areas pertaining to process, product defects, enhancements, and other implementation objectives, as needed
• Work with leadership to develop, maintain, and report metrics related to implementation activities
• Work towards operational excellence and continual quality improvement to drive an optimal GHX customer experience, as well as internal efficiency
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement