Sales and Account Manager

Summary

Join TestPros as a Sales Account Manager and contribute to the successful sales and delivery of consulting services and product implementation projects. You will work with clients' product development teams, provide technical sales support, participate in proposal development, and manage customer contacts using HubSpot CRM. This role requires excellent customer relations and sales skills, along with experience in IT security and accessibility projects. You will also assist with account planning, prepare for client meetings, and help customers implement various IT requirements. The ideal candidate possesses strong technical and commercial project management experience, advanced Microsoft Office skills, and a passion for continuous improvement. This position offers a competitive salary and benefits package.

Requirements

• U.S. Citizenship is required
• Applicants selected will be subject to a security background investigation and may need to meet eligibility requirements for access to classified information
• Excellent customer relations and sales skills, with the ability to clearly communicate benefits and processes to prospective customers
• High responsiveness to customer requests and inquiries
• Customer/Account Management (Technical Sales) experience, including the ability to elicit customer requirements and develop Technical/Cost proposals to fulfill those requirements
• Ability to scope and price IT Security and IT Accessibility projects
• Demonstrated experience with proposal writing or proposal content contribution
• Knowledge and experience in one or both of the following disciplines: IT Security (specifically, NIST 800-171/CMMC and NIST 800-53)
• IT Accessibility (specifically, Section 508, WCAG, ADA, etc.)
• 3+ years of related IT technical and commercial project management experience
• Excellent verbal and written communication skills, self-starter, able to work independently, and experienced working in a small business environment with the ability to perform in various roles within a given workday
• High proficiency with Microsoft Office, including advanced features of PowerPoint and Excel such as macros, pivot tables, and analysis
• Strong organizational skills and attention to detail
• Ability to prioritize and quickly adapt to changing priorities, with experience in creating, managing, and tracking key project management deliverables
• Ability to thrive in a close-knit, friendly corporate culture dedicated to fostering personal career development with accessible senior corporate leadership and without micromanagement
• Passion for work, a drive for learning new technologies and practices, and a commitment to continuous improvement
• Ability to write and/or contribute to social media articles on technical subject matter

Responsibilities

• Contribute to the successful sales and delivery of a portfolio of consulting services and product implementation projects
• Work with our clients’ product development teams to establish accessibility and cybersecurity practices
• Provide technical sales support through a consultative sales process
• Participate in proposal development and reviews
• Manage our customer contacts and fulfillment processes via tools such as HubSpot CRM
• Provide timely responses to new and existing customer inquiries
• Prepare and distribute meeting agendas
• Assist with quarterly and yearly account planning, including projections and budgeting
• Assist Account Managers with preparation for client meetings
• Help our customers implement and enforce NIST 800-53 ATO, NIST 800-171 / CMMC, DFARs, and IT accessibility requirements (WCAG, Section 508)
• Develop, cultivate, and manage client relationships
• Perform other duties as assigned

Preferred Qualifications

• Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training, or work experience (preferred)
• Experience selling Software Testing services or IT Compliance services is a bonus

Benefits

• Competitive salary
• Medical/dental/vision insurance
• Life insurance
• Disability insurance
• Paid time off
• Paid holidays
• 401(k) retirement plan with company match
• Opportunities for professional growth
• Cell phone discounts