Implementation Engineer

Summary

Join Forethought, a leading Generative AI company, as an Implementation Engineer and play a critical role in deploying and configuring our customer service solutions. You will work closely with clients, ensuring seamless integration and a smooth transition. This role demands technical expertise, a customer-centric approach, and strong problem-solving skills. You will lead installations, conduct system assessments, provide training and support, troubleshoot issues, and work with LLMs to enhance customer experience. Success in this position requires collaboration with cross-functional teams and acting as a trusted advisor to clients. Apply now to contribute to our mission of making human-organization interactions faster and more intelligent.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field
• Proven experience in technical consulting, implementation, or deployment roles within the SaaS industry
• Strong understanding of software deployment methodologies, system integration, and configuration best practices
• Technical proficiency and ability to grasp complex concepts related to AI technology, APIs, and cloud-based solutions. Ideally experience with use/application of LLMs
• Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels
• Strong problem-solving skills and ability to adapt to evolving project requirements and priorities
• Customer-focused mindset with a passion for delivering exceptional service and driving positive outcomes for clients

Responsibilities

• Lead the installation, configuration, and deployment of our solution according to client specifications and project timelines
• Conduct thorough assessments of client systems, workflows, and integrations to ensure seamless integration with our platform
• Work closely with clients to provide guidance, training, and support during the implementation process, ensuring a smooth transition and adoption of our solution
• Troubleshoot technical issues and resolve challenges encountered during the implementation phase, escalating to internal teams as needed
• Work on and train LLMs to enhance customer experience for clients
• Develop and maintain project documentation, including implementation plans, configuration guides, and training materials
• Coordinate with cross-functional teams, including Development, Customer Support, and Product Management, to address client needs and deliver customized solutions
• Provide regular updates and status reports to clients and stakeholders, ensuring transparency and alignment throughout the implementation lifecycle
• Act as a trusted advisor to clients, offering insights, best practices, and recommendations to optimize their use of our solution and maximize ROI

Preferred Qualifications

• Experience working with customer support tools such as ZenDesk, SalesForce, Shopify, or similar platforms is preferred but not essential
• Experience with Sentry, Kibana or other error logging tools preferred