Implementation Engineer - IAM

Summary

Join our Customer Success team as an integral part of driving technical implementations from start to finish and becoming a SME on the BlockID platform across three key solution areas. As a Technical Implementation Specialist, you will architect and design the platform, refine implementation methodology, provide L3 support for clients, and work with internal teams to develop solutions and share knowledge.

Requirements

• Minimum 5 years of experience implementing and/or supporting enterprise IAM solutions
• Knowledge of general industry IAM concepts and best-practices, particularly related to Single Sign On and Multi Factor Authentication
• Experience with Java, RESTful APIs
• Working experience with various authentication protocols such as LDAP, Kerberos, SAML, OAuth2 and RADIUS
• Basic knowledge of SDLC and agile methodologies
• Practical software development experience
• Knowledge of security and compliance frameworks such as NIST/FedRamp, SOX, SOC, ISO, SOC2, PCI, ZeroTrust, SaaS Security Framework, Data Security Foundations, etc. a huge plus

Responsibilities

• Drive technical implementations from start to finish
• Become a SME on the BlockID platform across three key solution areas: Verify, Workforce, and Customer
• Architect and Design the platform keeping in mind the client’s requirements and industry standard best practices
• Refine the implementation methodology based on experience to ensure a repeatable model that is scalable
• Configuration and management of the BlockID instance for application integrations, policy configurations and workflows to support MFA
• Partner with Sales and Engineering to provide feedback and consultation to customers on how we have solved for certain use cases within BlockID on the field
• Partner with Product and Engineering team to ensure product issues / feature set requests are being provided as feedback
• Develop solutions to support complex business challenges and lead internal knowledge sharing sessions to educate other team members
• Provide L3 support for our clients and work with Engineering to solve repeated issues with long term solutions
• Create and maintain technical documentation as a part of implementations
• Work with Client Success Managers to help clients adopt newly releases across the BlockID platform

Benefits

• Paid Time Off
• Work From Home
• Private Health Insurance