Implementation Lead

Summary

Join SmarterDx as an Implementation Lead and play a pivotal role in successfully implementing our clinical AI solutions for hospital clients. You will lead the implementation process from start to finish, collaborating with cross-functional teams and ensuring seamless integration. This fully remote US-based position demands exceptional problem-solving and project management skills, strong leadership, and a deep understanding of revenue cycle management. You will work closely with clients, train them on SmarterDx, and serve as their primary contact throughout the implementation. The ideal candidate possesses extensive experience in healthcare, revenue cycle processes, and software deployment, along with proven leadership and communication abilities. SmarterDx offers a competitive compensation package and a comprehensive benefits program.

Requirements

• 5+ years' experience in a healthcare related field (or, if your y-intercept is lower, evidence that your slope is super steep)
• In-depth knowledge of revenue cycle processes, including billing, CDI, coding and claims management
• A background in healthcare consulting and/or experience overseeing software deployments in a healthcare context
• Proven experience as an Implementation Lead or similar role, with a focus on healthcare and revenue cycle
• Strong project management skills, with the ability to successfully lead and execute complex implementation projects within defined timelines
• Problem solver who thinks creatively to identify solutions to problems
• Entrepreneurial mindset. Previous experience as an early joiner in a young technology company or evidence that you are scrappy
• Excellent communication and interpersonal skills
• High level of professionalism, integrity, and commitment to client satisfaction
• Analytical skills

Responsibilities

• Lead the implementation of SmarterDx solutions for clients, ensuring timely and successful completion
• Create and oversee implementation plans, setting timelines and allocating resources
• Work closely with clients to understand their Clinical Documentation Improvement and Coding workflows and tailor our implementation accordingly
• Train clients on using SmarterDx
• Be the main contact for clients during implementation
• Work with our Sales, Product, Data Science, Engineering, and Clinical Operations teams to align on client requirements and strategies
• Foster good communication between all parties involved, both within our team and with clients
• Regularly review and refine our implementation process

Preferred Qualifications

• Data or SQL experience
• PMP or Six Sigma
• Epic certifications
• Experience with our tech stack

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan
• One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan
• Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption
• Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you
• Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower