Implementation Delivery Lead

Summary

Join bswift as an Implementation Delivery Lead and help clients exceed expectations using our benefits administration software and services. You will act as a technical and subject matter expert, managing client expectations and proactively consulting on best practices. Responsibilities include system configuration, testing, and auditing, as well as managing COBRA/Direct Bill setup, communications, vendor integrations, data conversion, and payroll. You will also coach Implementation Analysts and resolve client inquiries. This role requires 3+ years of client relationship and implementation experience, preferably in the benefits or healthcare industry, along with advanced proficiency in MS Excel and strong communication skills. A bachelor's degree in business administration or a related field is required. bswift offers a comprehensive benefits package including health benefits, competitive compensation, a remote-first work environment, retirement savings plans, professional development opportunities, and a supportive culture.

Requirements

• 3+ years of client relationship and implementation experience (preferably in benefits or healthcare industry)
• Advanced proficiency in MS Excel (VLOOKUPs, Pivot tables, providing data summaries) and working knowledge of other MS Office products
• Strong communication skills, both written and verbal
• Proven track record of developing and maintaining strong relationships with clients and brokers
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, brokers, and internal stakeholders
• Ability to work independently as well as part of a team
• Strong problem-solving skills
• Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
• Must be able to quickly sort through complex subject material
• Strong analytical skill set and ability to effectively use data for strategy
• High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
• Must possess a passion for teamwork and providing excellent client service
• Willingness to travel as needed
• Bachelor's degree in business administration or related field (required)

Responsibilities

• Be a bswift Technical and subject matter expert in key meetings including Implementation status meetings and other meetings during the implementation process with clients
• Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
• Proactively consult clients on best practices and be a subject matter expert on necessary system and process changes to achieve client goals
• Research and recommend system enhancements based upon client needs (assist in the development specifications with bswift Product Managers and Developers)
• Work closely with other teams within the organization to ensure that all services are delivered in a timely and effective manner
• Keeping up to date with industry trends and developments and making recommendations for changes to the company’s client service approach as needed
• Proactively identifying project risks and alerting Implementation lead
• Own multiple areas of an implementation including but not limited to: System configuration/testing/auditing
• Own multiple areas of an implementation including but not limited to: COBRA/Direct Bill set up management
• Own multiple areas of an implementation including but not limited to: Communications
• Own multiple areas of an implementation including but not limited to: Vendor Integrations
• Own multiple areas of an implementation including but not limited to: Data conversion
• Own multiple areas of an implementation including but not limited to: Payroll
• Coach Implementation Analysts on their deliverables
• Researching, resolving, and replying to client inquiries regarding system or process gaps

Benefits

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work