Technical Implementation Manager

Summary

Join Spring Health as a Technical Implementation Manager and play a key role in managing the technical aspects of our members' experience. You will be responsible for driving eligibility file setup and changes, resolving issues, and collaborating with internal and external teams. This role requires strong analytical and problem-solving skills, technical expertise in ETL pipelines, APIs, and databases, and experience with customer relationship management. The ideal candidate will be a proactive and solution-oriented individual with a passion for improving operational efficiency. Spring Health offers a competitive salary and benefits package, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• Bachelor’s degree or higher
• 3-5+ years of technical implementation, technical account management, client services, client operations, and/or technical operations experience
• Advanced understanding of ETL pipelines, API integrations, SSO, & data ingestion processes
• Proficient in SQL/ Advanced understanding of relational databases
• Experience creating cross-functional PRD, SOP, or Playbooks
• Prior experience with Customer Relationship Management Software or Project Management tools (e.g., Salesforce, Smartsheet)
• Effective listener with a creative approach to problem-solving to ensure root issues are addressed strategically
• High integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach
• A deep passion to transform the U.S. healthcare system, especially mental health
• Willing and able to travel as necessary (approx. 10%)

Responsibilities

• Driving eligibility file setup for new customers (file specifications review, development, delivery (via SFTP/API), testing, ingestion configuration, and processing)
• Driving eligibility file changes for existing customers (file format or value changes and/or file source changes)
• Driving remediation of census failures (RCA, Customer communication, testing and implementing fixes, coordinating cross-functionally to validate downstream process continuation)
• Driving non-automated eligibility deactivation processing on behalf of our Customers
• Supporting ad hoc cross-functional initiatives involving eligibility processes, SSO, and Customer configurations
• Serving as the main technical resource for our Customers and their vendor partners in support of: New eligibility file development
• Update existing eligibility files
• Remediate eligibility file issues
• Maintain eligibility file specifications documentation
• Creating and maintaining internal eligibility file process enablement documentation
• Maintaining eligibility file Customer point of contact database
• Collaborating with Customer Success and Marketing to operate evergreen Customer communications regarding eligibility file maintenance
• Collaborating with cross-functional teams to develop tailored technical solutions for our Customers
• Serve as team and cross-functional expert/SME for the eligibility file process, SSO, and internal Customer configurations
• Collaborating cross-functionally to design and implement scalable, automated processes and features, ensuring long-term operational efficiency
• Serving as the main point of contact for our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes)
• Build and maintain eligibility file processing configurations
• Build and maintain internal Customer account configurations
• Assist with relaunching our Customers’ programs annually

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes