Senior Implementation Manager

Summary

Join Ironclad, a leading contract lifecycle management platform, as an Implementation Manager. You will manage complex customer implementations, working closely with Legal Engineers and Customer Success Managers. This role requires overseeing project deliverables, managing risks, and ensuring alignment across teams. Success in this position demands strong project management skills, technical proficiency, and exceptional communication abilities. Ironclad offers a competitive compensation package, including health benefits, 401k, wellness reimbursement, generous parental leave, and a flexible vacation policy.

Requirements

• 5+ years as a customer facing project manager, technical program manager, or management consultant
• Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes
• You are a persuasive, results driven customer influencer with outstanding interpersonal skills
• You’re an exceptional verbal and written communicator
• You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
• You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams
• You can learn and drive outcomes with minimal supervision
• You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues

Responsibilities

• Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks
• Serve as the primary project escalation point of contact
• Ensure alignment across all teams, internal and external
• Build, maintain, and track project timelines in order to deliver on-time and in-scope deployments
• Collaborate with Legal Engineers and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live
• Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices

Benefits

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers