Implementation Manager

Summary

Join Hightouch as an Implementation Manager and be the driving force behind successful customer implementations. Partnering closely with Technical Architects, you will own the complete implementation and enablement lifecycle for mid-market and enterprise clients. Your responsibilities include executing the technical aspects of onboarding, ensuring seamless integration with customer data infrastructure, and translating complex customer needs into actionable plans. You will be a product expert, communicating technical concepts effectively to both data engineering teams and business stakeholders. The role demands creating efficient, scalable implementation processes while addressing unique enterprise needs. You will also contribute to product development by providing feedback to the engineering team and standardizing implementation processes for improved efficiency and customer satisfaction.

Requirements

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• Experience creating and optimizing implementation processes that can scale across an organization
• Excellence in technical project management with ability to manage multiple concurrent implementations
• Strong presentation and facilitation skills with ability to command a room of technical and business audiences
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Responsibilities

• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to our engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

Preferred Qualifications

Experience working with data warehouses, ETL processes, and marketing technology is a plus

Benefits

• The salary range for this position is $140,000-$200,000 OTE (80/20 variable) USD per year, which is location independent in accordance with our remote-first policy
• We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window