Implementation Manager

Summary

Join Ontic as an Implementation Manager and work directly with our largest and most complex clients. You will lead client onboarding and implementation, collaborating with cross-functional teams to ensure client success. This role requires strong project management and communication skills, along with experience in SaaS platform implementation. You will continually refine Ontic best practices and provide ongoing client support and training. Ontic offers a competitive salary and benefits package, including medical, vision, dental, 401k, stock options, and more. We encourage applications from diverse candidates, even if they don't meet every requirement.

Requirements

At least 5 years of experience in SaaS platform implementation, preferably in a client-facing role

Responsibilities

• Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and ensuring successful product adoption
• Conduct regular project status meetings with clients and internal stakeholders
• Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded
• Provide ongoing client support and training to ensure continued product adoption and satisfaction
• Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the client experience
• Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices
• Ensure client data and information is accurate, up-to-date, and secure
• Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience

Preferred Qualifications

• Bachelor's degree in a related field such as Business, Computer Science, or Communications
• Strong project management and communication skills
• Excellent analytical and problem-solving skills
• Ability to work independently and manage multiple projects simultaneously
• Experience with software implementation methodologies and tools
• Strong understanding of cloud-based software and infrastructure
• Ability to quickly learn new technologies and software platforms
• Familiarity with tools like Google Sheets, Excel, SFDC, Pendo, JIRA, GUIDEcx

Benefits

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations