Strategy And Implementation Manager

Summary

Join Snapsheet as a Strategy and Implementation Manager and become a SaaS product expert, guiding clients through implementations. You will lead end-to-end product implementations at global insurance companies, identifying optimal platform configurations and working with carriers to address pain points. As the primary customer contact, you'll manage projects, ensure successful launches, and identify automation opportunities. You will partner with internal teams, solicit customer feedback, and contribute to platform improvements. This role is remote and offers flexibility, development opportunities, and a fun work environment.

Requirements

• Undergraduate degree with business-related major
• 3-5+ years of experience working in a customer-facing role
• Client and project management experience in a leadership role
• Understands how a company's business strategy can influence its operating model decisions
• Strong written and verbal communication skills
• Highly organized and capable of meticulously managing multiple priorities simultaneously
• Experience working and communicating with cross-functional teams
• Proactive “action-first” mindset and approach
• Proven ability to succeed in a fast-paced, project-based environment
• Intellectually curious
• High EQ
• Proficient in various tools to drive efficiency and communication (e.g., Microsoft Office, Confluence, Jira, Google Suite, etc.)

Responsibilities

• Become a Snapsheet SaaS product expert, understanding all products with depth and breadth to guide our customers through implementations
• Develop and lead end-to-end product implementations at global insurance companies
• Identify and map out the required platform configurations that best drive value for the customer’s claims organization and their customers
• Work with carriers using a consultative approach to identify existing pain points and desired outcomes for their Claims organizations
• Act as the day-to-day project leader and Snapsheet point of contact for the customer, driving speed and quality to ensure a seamless and successful launch
• Identify opportunities for automation and engagement for our customers
• Create and manage the implementation plan, including onboarding, training, integration planning, and launch dates
• Lead integration mapping discussions with customers, with technical support as needed
• Ensure maximum customer satisfaction and adoption of Snapsheet’s SaaS platforms
• Partner with our training team to ensure product adoption and success
• Develop a strategy to engage all customer stakeholders appropriately and ensure a seamless transition to the Customer Success team
• Drive proactive and timely communication across all client parties and internal stakeholders
• Uncover product needs and enhancements based on carrier feedback
• Utilize competitive intelligence, research, and/or experience to inform best practices
• Identify and contribute to internal opportunities to grow the software business
• Use account metrics and value drivers to identify potential optimization opportunities post-implementation

Preferred Qualifications

• Internal or external management consulting experience
• Experience working within the Claims function of a P&C insurance company
• Experience leading implementations of enterprise software
• Experience with APIs and integration mapping
• Experience in understanding how to leverage operational metrics to develop new workflows and improve organizational effectiveness

Benefits

• Remote working environment
• Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
• Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions
• Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!