Implementation Specialist

Summary

Join Ashby's growing Professional Services team as an Implementation Specialist and play a key role in onboarding new enterprise customers. You will manage end-to-end implementations, ensuring a positive customer experience and rapid time to value. This role requires extensive experience in project management, customer relationship building, and change management within a technical environment. You will collaborate with cross-functional teams and leverage data to drive decision-making and process improvement. The ideal candidate is a strong communicator, problem-solver, and detail-oriented individual who thrives in a fast-paced environment. Ashby offers competitive compensation, unlimited PTO, generous family leave, and a supportive work environment.

Requirements

• Extensive experience managing and executing implementation and onboarding projects
• Adept at understanding customer needs and tailoring implementations
• Experience in navigating change management processes
• Solid understanding of a complex product and its technical intricacies
• Ability to effectively partner with cross-functional stakeholders

Responsibilities

• Manage and execute the end-to-end implementation of Ashby’s solution for new customers
• Work directly with customers, developing and executing implementation plans
• Ensure a positive customer experience and expedited time to value
• Support customers in getting up and running swiftly with Ashby
• Keep the team on track to ensure milestones are met
• Understand customer needs and tailor implementations to meet their specific requirements
• Build strong customer relationships by maintaining high levels of engagement and communication
• Navigate change management processes and help customers adapt to new systems
• Advise customers on best practices for optimal software value
• Proactively address customer opportunities and improve processes
• Partner with cross-functional stakeholders (Customer Success, Sales, Product, Engineering, and Operations)

Preferred Qualifications

• Clear communication skills; ability to ask clarifying questions and distill complex concepts
• Strong listening skills; ability to act as the voice of the customer
• Problem-solving skills; ability to solve complex challenges with innovative solutions
• Process improvement focus; eager to enhance efficiency and efficacy
• Detail-oriented and technically proficient
• Data-driven decision-making
• Adaptability to a fast-paced environment
• Coaching and mentoring skills

Benefits

• Competitive compensation
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with manager approval for more expensive items