Hopper is hiring a
Implementation Specialist

Summary

Join our team as an Implementation Specialist in Brazil to be the main point of contact for new hotel contracts, ensuring their quality presence on the Hopper platform. This role requires a highly organized individual with strong communication skills and ability to deliver quantitative results.

Requirements

• Located in Brazil (GMT-3 Time Zone)
• The ability to fluently speak both English and Portuguese
• Strong organizational skills with a tendency to prioritize tasks based on their importance to the company’s bottom line
• A self-starter with a “can-do” attitude and enthusiasm to own their onboarding portfolio
• A proven ability to effectively communicate across a large portfolio of hotel partners, with the natural ability to build rapport with internal and external stakeholders
• Solid understanding of our onboarding processes and their impact on the property’s performance on the Hopper platform
• A natural curiosity and ability to ask questions or provide answers in team/group settings
• The ability to work with minimal guidance, be proactive, handle ambiguity and thrive in a dynamic environment where processes are continuously improving and pushing limits is everyday business

Responsibilities

• Support and onboard hotel partners through different connectivity systems and solutions
• Track onboarding status and hotel interactions (emails, calls) within Salesforce
• Collaborate with the Business Development, Market Management and Revenue Optimization teams on a daily basis for successful onboarding
• Deliver quantitative results based on onboarding quality and speed
• Take a proactive approach on problem solving when experiencing delays or “hiccups” in the onboarding process
• Work closely with product management on ad-hoc projects/tasks

Preferred Qualifications

• Fluent in Spanish as well
• Experience with Salesforce or similar CRMs
• A background with online travel agencies, CRS providers and/or experience in the hotel industry
• Knowledge of SQL, Data Studio, Amplitude, or similar data visualization tools
• Experience reviewing XML logs and/or other formats of data output

Benefits

• Well-funded and proven startup with large ambitions and competitive salary
• Quarterly paid performance bonus
• Unlimited PTO
• Carrot Cash travel stipend
• Generous parental leave, much above industry standards!
• Flexdesk All Access Pass & Work-from-home stipend