Implementation Specialist

Summary

The job is for an Implementation Specialist at Bloomerang, a SaaS company that provides world-class fundraising/donor CRM solutions to nonprofits. The role involves managing client data migrations, working closely with the Implementation Technical Services teams, and ensuring successful implementation of Bloomerang solutions.

Requirements

• Project Management experience
• Implementation experience at a SaaS company

Responsibilities

• Guide new clients through their implementation journey
• Manage a full project load of clients, ensuring on-time project deliverables
• Facilitate check-in calls and virtual meetings during each phase of an implementation with the client
• Partner with the Implementation Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary
• Evaluate, document, and escalate any client issues or concerns that arise throughout the implementation journey

Preferred Qualifications

• Nonprofit knowledge
• Technical skills (familiar with relational tables and databases)

Benefits

• Access to generous health, vision, and dental insurance options
• A free subscription to Bright, a wellness platform offering live and on-demand fitness, meditation, mindfulness, and nutrition classes
• Competitive PTO package including 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door
• The salary range for this position is: $53,000 - $72,000. You may also be eligible for a discretionary bonus
• This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from the company headquarters