Implementation Specialist

Summary

Join our team as an Implementation Specialist and play a crucial role in smoothly transitioning clients to our new SaaS platform. You will be responsible for developing and executing project plans, collaborating with internal and external stakeholders, and ensuring timely and successful implementations. This involves utilizing technical expertise, monitoring project progress, and proactively identifying and resolving issues. You will also engage directly with clients to gather feedback and continuously improve the migration process. The role requires strong communication, project management, and technical skills. Success in this position will directly contribute to customer satisfaction and retention.

Requirements

• Associate or bachelor's degree in information technology, computer science, or business management, or equivalent
• 1-3 years of experience in client services, project management, training, or consulting
• Demonstrated technical expertise with 1-3 years of experience in systems administration, systems support, database administration, or software programming
• Excellent communication skills (written, verbal, and presentation) with a focus on providing timely updates to project stakeholders
• Strong multitasking, prioritization, and time management skills
• Attention to detail and proficiency in data collection, cleansing, validation, and integration techniques

Responsibilities

• Develop and execute coordinated project plans for client migrations, ensuring timely and successful implementations across the company's product suite
• Collaborate with internal stakeholders to deliver high-quality migration services aligned with market needs and competitive requirements
• Utilize technical expertise to enhance migration processes and address challenges proactively during implementations
• Monitor project progress to ensure adherence to timelines and budgets, escalating issues as needed to ensure timely resolution
• Collaborate with cross-functional teams to optimize migration delivery, define testing strategies, and facilitate user acceptance and regression testing
• Participate in cross-training initiatives and provide troubleshooting support to other migration specialists as required
• Assist leadership with operational activities as needed to support overall migration objectives
• Proactively identify potential pain points or areas of friction in the migration process and collaborate with stakeholders to implement solutions that enhance the overall customer experience
• Engage directly with clients to gather feedback and insights throughout the migration journey, incorporating this feedback into process improvements and best practices to ensure a seamless transition

Preferred Qualifications

• Direct experience in the software/services solutions market, preferably within the real estate industry
• Familiarity with change management principles and processes
• Familiarity with Bookkeeping and Accounting best practices would be an asset