Implementation Specialist, Client Training

Summary

Join SpryPoint's Client Training team as an Implementation Specialist to exceed customers' expectations by providing training on best practices and solution functionality.

Requirements

• Minimum (3) years client training experience
• Enterprise application software and traditional productivity tools proficiency with implementation experience a plus
• Experience with reporting and business intelligence applications and platforms
• Proven ability to train users
• Business process mapping expertise
• Effectively prioritize and execute tasks in what can be a high-pressure environment
• Strong written and verbal communication skills, and a proven ability to present information clearly and concisely
• Enthusiastic approach to learning new skills and open-minded to change
• Proven interpersonal skills, the ability to build and strengthen relationships, and the ability to foster cooperation with numerous stakeholders including senior management, clients and business partners
• Confidence to work independently and interpersonal skills to work as a member of internal and external teams
• Understanding of implementation methodologies of complex software implementations
• Understanding of organizational change management and the challenges associated within enterprise-level software implementations
• Ability to develop a deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others

Responsibilities

• Learning and executing SpryPoint’s training strategy process, methodology and learning outcomes
• Learning and executing SpryPoint’s existing training curriculums
• Learning and executing SpryPoint’s existing training tools and content for each implementation phase of project delivery
• Learning and executing SpryPoint’s current Organizational Change Management tools and content
• Work with our Learning & Development Team to leverage existing content and tools and identify and create additional content and tools required to support Client Solutions needs
• Ensure the client has gained the knowledge and skills to utilize SpryPoint solutions effectively
• Execute client training tasks on time to meet forecasted project milestones and within the client training budget
• Assist in the development and updating of training materials and tools

Benefits

• Remote-first and autonomous working environment with flexible working hours
• Competitive compensation package
• Macbook + $500 towards your home office setup
• Health, dental, vision, and life insurance
• Generous PTO, ½ day Summer Fridays, and flexible sick days
• RRSP (Canada) and 401k (US) matching program
• Professional development courses, $2,500 annual tuition assistance, and a book bounty program
• Annual company events (SpryPalooza!) and team offsites