Implementation Technician

Summary

Join Miovision's Customer Acceleration team as an Implementation Technician! You will coordinate and implement Miovision solutions, build strong customer relationships, and document implementation processes. This role requires experience with cloud-based product implementation, strong communication skills, and a passion for customer success. You will collaborate with internal teams and customers to ensure seamless onboarding and maximize revenue. Some travel within North America is required. Miovision offers a comprehensive benefits package including health benefits, RRSP matching, and flexible work options.

Requirements

• Experience with technical implementation of cloud based products, preferably in the traffic or ITS industries
• Results-oriented, driving technical and commercial outcomes for both Miovision and the customers you support
• Ability to learn and execute technical concepts for both Miovision products and our customer’s requirements, aligning the two
• Required passion and empathy to understand your customers and deliver to their needs
• Previously demonstrated leadership qualities that show your ability to be a technical problem solver, a builder, and to continually improve people & processes around you
• Strong oral and written communication skills
• Bachelor’s degree or equivalent experience in information technology, engineering,  or equivalent experience
• Experience with implementation, project management, and/or installation, in a technical field

Responsibilities

• Coordinate and implement purchased Miovision solutions via cloud based tools interfacing with both Miovision hardware and cloud applications
• Successfully build customer relationships from “new to renew”, including onboarding, adoption, expansion
• Document each individual customer journey and implementation process with a focus on accuracy and data integrity
• Develop trusted relationships with customer key contacts, and end-users
• Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer journey
• Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way
• Be a problem solver for your customers and internally – see a challenge, create a solution
• Coordinate with the product and engineering teams on product documentation and customer enablement

Preferred Qualifications

• Experience in the Traffic and ITS industry
• Experience working with traffic controller programing
• Experience with networking and IOT
• Fluent in additional languages a plus (French or Spanish preferred)

Benefits

• Comprehensive health benefits starting on day one
• RRSP Matching Plan
• Variable Incentive Plan
• Mio-Days : We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
• Internet subsidy and a remote work allowance
• Enhanced paternity and maternity leaves
• Unlimited vacation policy
• Wellness offerings (Fitness, Mindfulness)
• Note: We do offer flexible onsite and remote work options