Inbound Calling Specialist

Summary

Join our growing care coordination team as a professional and empathetic Inbound Calling Specialist! You will be the first point of contact for clients and their families, guiding them through their care journey. This fully remote, flexible-schedule position requires handling a high volume of inbound calls with professionalism and empathy. You will conduct thorough intake calls, provide accurate information and support, and accurately document call details. Strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment are essential. We offer generous PTO, direct mentorship, learning and development opportunities, and a focus on work-life balance.

Requirements

• 1-3 years of experience in inbound calling, intake coordination, executive assistant, or customer service roles
• Excellent verbal communication skills with a clear, neutral accent
• Proven ability to manage high call volumes while maintaining quality and professionalism
• Strong active listening and problem-solving skills
• Quick learner who can grasp and communicate a variety of service offerings
• Comfortable working in dynamic, fast-paced environments with flexible scheduling

Responsibilities

• Handle a high volume of inbound calls with professionalism, empathy, and efficiency
• Conduct thorough intake calls to gather essential information and assess care needs
• Provide accurate information and compassionate support to clients, families, and referral sources
• Accurately log call details and client data in the internal system in real time
• Identify and resolve concerns promptly, escalating cases to the appropriate team members as needed
• Quickly adapt to a range of topics and services, staying current with internal procedures and offerings
• Maintain a calm, neutral, and professional tone in every interaction, reflecting the company’s values of dignity and care
• Work variable hours including evenings or weekends, as part of a rotating schedule to meet client needs

Preferred Qualifications

• Background in healthcare, home care, or social services
• Familiarity with CRM tools or scheduling software
• Bilingual proficiency is a plus (especially Spanish)
• Experience working with families or vulnerable populations
• Prior exposure to HIPAA-compliant environments or intake procedures

Benefits

• Fully remote—work from anywhere
• Ample paid time off to rest and recharge
• Grow through guidance from international industry experts
• Ongoing access to resources for professional growth
• Work and connect with professionals around the world
• Flexible hours that support a healthy work-life balance