Inbound Sales Associate

Summary

Join Jabra Hearing's inside sales team as a remote Inbound Sales Associate! You'll be responsible for handling inbound sales and support across multiple channels, focusing on phone calls, live chats, and emails. Achieve monthly sales targets and build strong customer relationships. This role requires 1+ years of call center or remote sales experience, strong communication skills, and familiarity with Salesforce or a similar CRM. We offer competitive compensation ($21/hour plus quarterly bonuses), excellent benefits (medical, dental, vision, life, disability insurance, 401k matching, paid time off, parental leave, and a wellness stipend), and a flexible remote work environment.

Requirements

• 1+ years of previous experience working in a high-volume call center environment or performing remote (phone/video) inside/outside sales
• Comfort working independently in a high-demand, high-touch sales environment
• Strong written and verbal communication skills; ability to read, write, speak, and comprehend English effectively to assist customers via phone, cases, real-time chats, and emails
• Experience with lead qualification and objection handling
• Familiarity with Salesforce, or a similar CRM, and understanding of basic sales performance metrics
• Ability to work a set schedule that aligns with business needs: Schedule A : Monday through Thursday 12pm - 8pm ET, Sunday 10am - 6pm ET
• Schedule B : Tuesday through Thursday 11am - 7pm ET, Friday 12pm - 8pm ET, Saturday 10am - 6pm ET
• Schedule C : Monday 11am - 7pm ET, Wednesday through Friday 12pm - 8pm ET, Saturday 10am - 6pm ET

Responsibilities

• Complete inbound work in an omnichannel sales/support environment, with a focus on phone calls but also including live chats, customer tasks, emails, and other channels
• Actively contribute to the achievement of monthly sales targets by achieving and exceeding individual Sales and KPI targets
• Set the groundwork for building long-term customer relationships
• Engage and qualify prospects who have connected with the website
• Address customer questions about our product offerings
• Navigate our tools including Slack and Salesforce
• Gain expert knowledge of our products and sales tools contributing to their ongoing development

Preferred Qualifications

Some schooling or relevant certification to Sales is a plus

Benefits

• A rate of $21.00 per hour (plus participation in the quarterly sales bonus plan)
• 401k plan includes matching up to 4%
• Excellent medical, vision, and dental insurance
• Basic life and disability insurance
• 12-weeks paid parental leave
• Employees can accrue up to 15 days of vacation time
• Approx. 8 days of sick & safe time
• Are eligible for up to 10 company holidays annually
• A monthly wellness stipend