Inbound Sales Representative

Summary

Join our team as a Sales/Administrative Assistant to support our US client in the cleaning business. This role involves managing various administrative tasks while ensuring effective sales operations.

Requirements

• Proven experience in inbound sales or customer service, preferably in the cleaning or service industry
• Excellent English communication skills, both verbal and written, to effectively engage with customers
• Confident in selling and capable of maintaining a consistent close rate
• Comfortable using various software tools, including MS Excel and CRM systems, for effective organization and tracking
• Strong organizational skills and an eye for detail to ensure accurate data management and follow-ups
• Ability to work independently with initiative and a proactive approach to problem-solving
• Willingness to assist in recruiting efforts, including managing job listings and reviewing applicants

Responsibilities

• Respond to incoming sales calls, addressing customer inquiries and solving issues promptly while maintaining a positive demeanor
• Assist in scheduling appointments by confirming the availability of cleaners and ensuring requested service dates are free
• Follow up on leads and ensure accurate data entry in the CRM system to track customer interactions and maintain a strong sales pipeline
• Perform some cold outreach as needed, although the primary focus will be on inbound sales
• Be the first point of contact for customers, handling complaints and rescheduling requests efficiently
• Assist with various administrative tasks, including updating client information, processing orders, and supporting recruitment efforts
• Manage the company’s social media pages to enhance customer engagement and brand presence

Benefits

Full-Time, Remote position