Inbound Sales Representative

Summary

Join SMASH, a tech talent agency connecting professionals in Costa Rica and Colombia with US companies, as a full-time Inbound Sales Representative. This remote position focuses on assisting customers with storage needs, requiring no cold calling. You will reserve storage units, provide exceptional customer service, and build client relationships. The role demands strong communication and negotiation skills, high English proficiency, and prior customer service/sales experience. SMASH offers work-from-home opportunities, an English academy, business skills coaching, tech university discounts, and various events and perks.

Requirements

• High school diploma
• High proficiency in English
• Prior experience in Customer Service and Sales
• Strong interpersonal skills and the ability to connect with customers over the phone
• High proficiency in English, both written and spoken, is required
• Proficiency in Microsoft Windows applications or similar tools
• Ability to pass any applicable pre-employment checks (e.g., background screening)
• Availability to work weekends as required
• Citizenship or work permit in Costa Rican

Responsibilities

• Respond to inbound calls from customers with professionalism and empathy
• Assist customers in selecting storage solutions that best meet their needs
• Provide accurate information about the storage units, pricing, and promotions
• Maintain high levels of customer satisfaction through exceptional service
• Must have excellent communication and negotiation skills, with a proven ability to meet sales targets and build lasting client relationships

Benefits

• Work from Home
• English Academy for Employees and Relatives
• Business Skills Coach – Certifications
• Discounts with Tech Universities
• Events and Additional Perks