Inbound Sales Representative

Summary

Join SMASH, a tech talent agency connecting professionals in Costa Rica and Colombia with US companies, as a full-time Inbound Sales Representative! This work-from-home position, based in Bogotá, Colombia, focuses on assisting customers with storage needs via inbound calls. You'll provide exceptional customer service, reserve storage units, and build lasting client relationships. No cold calling is involved. The ideal candidate possesses strong communication and sales skills, high English proficiency, and prior customer service experience. SMASH offers benefits such as work-from-home flexibility and an English academy for employees and relatives.

Requirements

• High school diploma
• High proficiency in English
• Prior experience in Customer Service and Sales
• Strong interpersonal skills and the ability to connect with customers over the phone
• High proficiency in English, both written and spoken, is required
• Proficiency in Microsoft Windows applications or similar tools
• Ability to pass any applicable pre-employment checks (e.g., background screening)
• Availability to work weekends as required
• Colombian citizenship or work permit and reside in Bogotá

Responsibilities

• Respond to inbound calls from customers with professionalism and empathy
• Assist customers in selecting storage solutions that best meet their needs
• Provide accurate information about the storage units, pricing, and promotions
• Maintain high levels of customer satisfaction through exceptional service
• Must have excellent communication and negotiation skills, with a proven ability to meet sales targets and build lasting client relationships

Benefits

• Work from Home
• English Academy for Employees and Relatives
• Events and Additional Perks