Inbound Sales Team Lead

Summary

Join UENI, a technology company serving small businesses, as their Inbound Sales Team Lead! Based in Latin America and reporting to the CEO, you will drive the commercial performance of the inbound sales team, achieving company and team targets. You'll provide guidance and coaching to team members, ensuring high-quality sales interactions. Responsibilities include quality checking, team culture building, target setting, and collaboration with other departments. Fluency in written and spoken English is required. UENI offers a fully remote position with competitive compensation and professional development opportunities.

Requirements

• Be a front-foot sales leader willing to roll up their sleeves and drive from the front, helping on the phones, live chat, and tickets
• Have experience as an inbound SDR
• Have knowledge of best practices in sales
• Have knowledge of core sales KPIs and how to grow performance
• Maintain a consistent and reliable approach
• Have a helpful and empathetic leadership style
• Remain calm and composed under process
• Be based in Latin America
• Have fluent written and spoken English

Responsibilities

• Drive commercial performance of the Inbound Sales team to achieve company and team targets
• Provide ongoing guidance to each member of the Inbound Sales team - coaching them on consultative sales of our product to yield more sales per SDR
• Quality check calls, tickets, and live chat to identify areas for SDR improvement
• Create and nurture a unified team culture with strong communication and cohesion
• Set targets and create incentives
• Be the point person for any escalations or questions in the team
• Fill in for an SDR or take calls as needed - lead by example
• Work with other teams in the company, chiefly marketing, to align initiatives to maximize outcomes

Benefits

• Fully remote
• Competitive compensation
• Professional development
• Diverse, friendly, and fun work environment