Industry Solutions Manager, IoT Platform Solutions

Summary

Join Seagull Software as an Industry Solutions Manager, IoT Platform Solutions, a critical role bridging our innovative product offerings and industrial clients. You will ensure successful implementation and adoption of IoT Platform Solutions, providing technical expertise and acting as an industry consultant. Responsibilities include customer engagement, pre-sales and post-sales support, technical account management, industry solutions consultation, product advocacy, collaboration, and reporting. This role requires 5+ years of customer-facing technical experience in a SaaS or enterprise IoT environment, business consulting skills, solution design expertise, and strong technical knowledge. The position offers a flexible remote work model within the US, with some travel required. Competitive compensation and benefits are included.

Requirements

• 5+ years of experience in a customer-facing technical role, preferably in a SaaS or enterprise IoT / Auto-ID software environment
• Experience in industrial sectors (e.g., manufacturing, energy, supply chain logistics) is highly desirable
• Proven ability to consult on business processes, identify challenges, and propose technical solutions to drive operational improvements
• Strong experience in designing, configuring, and implementing low-code solutions to meet diverse client requirements
• Demonstrated success in engaging with clients throughout the sales cycle, from identifying needs and proposing solutions to successful implementation and support
• Strong technical background with experience in software implementation, system integrations, troubleshooting, and customer support
• Familiarity with data visualization, cloud-based applications, and industrial technologies (e.g., IoT, WMS, ERP systems)
• Expertise in RFID and other IoT sensors for tracking, automation, and real-time data collection is essential
• Ability to diagnose and resolve L1/L2 issues, both remotely and on-site, and collaborate effectively with L3 teams for complex problem-solving
• Proven ability to analyze complex technical issues and devise effective solutions. Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences and vice versa
• Strong organizational skills with the ability to manage multiple client accounts, projects, and deadlines simultaneously
• A passion for delivering exceptional customer experiences and ensuring clients achieve the highest return on investment from the product
• Ability to travel up to 25%

Responsibilities

• Serve as the primary point of contact for industrial clients using IoT Platform Solutions, ensuring a seamless experience from implementation through ongoing use
• Interface with Technical Support (L1/L2) for issue management while resolving most L1/L2 issues on-site or remotely, collaborating with L3 teams for bug fixes or code changes as needed
• Collaborate with sales teams during pre-sales to identify client needs, develop tailored solutions, and present technical capabilities of the IoT Platform Solutions
• Design and configure low-code solutions tailored to meet client requirements, ensuring alignment with their operational goals
• Support post-sales activities, including onboarding, configuration, and training, to drive product adoption and client success
• Lead the technical onboarding process for new clients, including setting up, configuring, and integrating IoT Platform Solutions with their existing systems and infrastructure
• Troubleshoot, diagnose, and resolve technical issues, ensuring clients’ systems are running efficiently
• Monitor system performance, providing regular health checks and usage insights to clients, identifying potential risks, and recommending solutions to optimize usage
• Apply a strong understanding of industrial processes, operations, and challenges to help clients optimize their use of IoT Platform Solutions in their specific industry context
• Provide tailored guidance on how IoT Platform Solutions can enhance data visualization, operational efficiency, and decision-making within the client’s business
• Conduct periodic business reviews with clients to discuss goals, performance, and areas for improvement, identifying opportunities for new features or add-on products
• Advocate for the IoT Platform Solutions product within the client’s organization, driving product adoption and ensuring users are fully trained and supported
• Collect feedback from clients regarding product performance, pain points, and feature requests, providing valuable insights to the product management team for continuous improvement
• Serve as the voice of the client to internal teams, ensuring customer needs are well understood and considered in future product development
• Work closely with the sales, customer success, and product teams to ensure a cohesive customer journey
• Provide regular status reports, technical summaries, and project updates to internal stakeholders, ensuring alignment on client expectations and timelines
• Contribute to the creation and refinement of documentation, training materials, and knowledge base resources to empower both clients and internal teams

Preferred Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field
• Experience with IoT Platform Solutions or similar industrial software products
• Certifications or training in relevant technical areas (e.g., low-code platforms, cloud platforms, data analytics, IoT platforms) is a plus
• Experience in creating and delivering technical training and presentations
• Federal government clearance or the ability to obtain clearance is a plus

Benefits

• Excellent medical, dental, and vision plan
• 401K with 100% employer matching up to 3.0% with immediate vesting period
• Accrual of 21 days of PTO (combined vacation and sick days) per year for the first four years of employment, with additional accrual increases for years of service
• 8-10 paid company holidays per calendar year
• Company-paid life insurance, short-term and long-term disability benefits
• Tuition-reimbursement benefits
• Compensation for this full-time job is an annual base salary between $122,000 - $184,000, with the potential for an annual bonus