Infrastructure Analyst

Summary

Join our team as an Infrastructure Analyst and contribute to the support and optimization of our business application environment's infrastructure hardware and software. This 24-month (potentially extendable) contract, based primarily in Winnipeg, offers a blend of on-site and remote work options. You will monitor, troubleshoot, and optimize infrastructure performance, including servers, storage, network, and firewalls. Responsibilities encompass installation, upgrades, maintenance, and capacity planning. A minimum of five years of experience in a corporate data center environment is required, along with expertise in various technologies. The role demands strong problem-solving skills and the ability to work effectively in a dynamic team.

Requirements

• A clean criminal record check status will be required at the proponent’s expense prior to the successful Service Provider Resource(s) arriving onsite or working remotely. Maintaining a clean status is required throughout the Proponents contract
• Minimum five (5) years of experience installing and supporting hardware and software infrastructure in a corporate data centre environment
• Extensive experience with administering enterprise infrastructure equipment including: firewalls, proxy servers, network switches, wireless solutions, Windows servers
• Microsoft Exchange (on prem and Exchange Online)
• Ability to analyze and problem solve
• Ability to work in a dynamic, fast paced team environment
• Experience interacting with end users in a high profile environment
• Business and political acumen to operate in a high profile environment

Responsibilities

• Monitors, troubleshoots and optimizes infrastructure performance
• Identifies and manages enterprise infrastructure performance bottlenecks
• Monitors, troubleshoots and optimizes hypervisor, operating system and middleware performance
• Maintains and upgrades the operating systems, software and middleware
• Maintains and upgrades the firewalls
• Maintains and upgrades wireless access solutions
• Respond to incidents and problems
• Administers patches according to Vulnerability Management Standards
• Perform backups and recovery
• Performs capacity planning
• Provides hardware maintenance support
• Makes installations on servers
• Oversees system operations
• Designs and implements middleware software, maintenance and support requirements
• Designs and develops interoperability testing of many component products
• Documents integration and middleware solution documentation
• Ensures consistent use of integration of application middleware components
• Documents infrastructure architecture and solutions
• Installs, maintains and upgrades infrastructure equipment
• Using process improvement methods to manage work and streamline processes
• Other duties as assigned

Preferred Qualifications

Familiarity with ITSM tools, knowledge of ServiceNow, is a plus

Benefits

Onsite & Remote work options